Burrows House

Burrows House, 12 Derwent Road, Penge, London, SE20 8SW

Care Home Rating & Reviews

Many thanks to the staff who cared for my mother, for their professionalism, patience, kindness and understanding. A very welcoming and friendly place and very deserving of its gold standard. Under their care, my mother was the best she’d been for years – both appearance and happiness.

Elaine K

(Daughter of Resident)

I visit my Aunt on average three to four times a year and I always notify the staff at Burrows House of my forthcoming visit. Each time I visit I am constantly impressed by the care and kindness towards my Aunt by the staff, all staff. Her physical care is excellent. She is well presented. She is treated with dignity. The staff understand her needs and appear to know her well. Her room is cosy and clean.

Claire R

(Niece of Resident)

My mum was a resident in this care home for nearly six years until she recently passed away. In all that time I found the staff to be very caring and helpful for all my mum’s needs. My mum still attended her church services and the home always had her ready to be picked up. I could not have asked for a better team of people when I was struggling myself with mum. It’s very clean and tidy, you’re always made to feel welcome. The food looked lovely. Well done.

Allison P

(Daughter of Resident)

My husband and I are very pleased with this care home. Our friend who has Alzheimer’s is happier than she has been for a long time since she has been in the home. The home has a lovely friendly atmosphere and is bright and clean. The staff are always available to speak to, our friend could not be happier and content and we have peace of mind.

Sheila H

(Friend of Resident)

We were very nervous when Mum needed to move into care. From the moment we stepped through the door we were treated to a wonderful welcome, shown around the whole home, met the staff and residents, even the chef popped out to say hello. We cannot praise the care and respect our Mum received enough. They treated her like family and the care she received was above and beyond anything we could have wished for. Thank you.

Jenny S

(Daughter of Resident)

Welcome to
Burrows House, Penge

  • Introduction

    Introduction

    Burrows House offers first-class care for residents over 65. Located conveniently just outside the centre of Penge, Burrows House is close to the green spaces of  Betts Park and the stunning Crystal Palace, as well as shops and supermarkets.   Each one of our residents benefits from unique, personalised care, designed to make their stay with us as enjoyable and fulfilling as possible.

    You’ll find a range of facilities on offer at the home, including wi-fi access, hairdressing, chiropody, dental and eye care services. We also offer a host of social activities to entertain our residents, such as arts & crafts, baking & cooking, dancing and music and many more.

    Of course, the best way to see the superb care and wonderful facilities we offer is to visit yourself, meet our team, and see why Burrows House is uniquely placed to deliver graceful, caring living.

    Burrows House offers a varied range of services including:

    Pre-book a virtual tour of our home today by calling the home to book a slot!

  • Services

    Services

    The wonderful facilities at Burrow House make a world of difference to our residents. Whether it’s pottering around the garden or enjoying the peace and quiet of the lounge, there really is a favourite place for everyone. Rooms at Burrows House vary in style and facilities, but the majority offer:

    • Spacious rooms with natural light
    • Views of our landscaped gardens
    • TV and Telephone points
    • Single or double sized rooms

    Our food service has been designed to replicate a home setting. The food has been specially selected to ensure our residents receive the right balance of nutrients while still appeasing to the varied taste buds on offer. Every meal we produce for our residents reflects their own specific dietary needs as laid out in their care plan. It’s a cornerstone of our care policy and key to our person-centred approach. Besides the regular meal times, our food specialists regularly organise bespoke eating experiences, from outdoor BBQs to themed dinner parties.

    Restaurant experiences are also available for when visitors wish to eat private meals with their loved ones. Visitors are also free to try our meals – just ask our Care Home Manager for a free tasting session.

  • Lifestyle

    Meaningful and fulfilling activities

    At every stage in life, maintaining your physical and mental health is important. We believe the key to this is to keep your mind, body, and soul stimulated and engaged every day, and this is a fundamental element of how we operate our homes.

    In every home in our group, we have a dedicated activities coordinator who, in conjunction with the wishes of the residents, creates a varied program of activities and celebrations. We encourage everyone to participate and join in the fun and comradery that these events can bring. We like to welcome new residents to our activity programme by incorporating their favourite activities, expanding our selection for all the community to enjoy. Designed to engage our residents both physically and mentally, our activity programmes are also a source of great fun and help residents to live life to the fullest.

    Most activities take place indoors. However, when the weather permits, we take maximum advantage of our lovely outdoor patio areas and adjoining gardens and also arrange local and national trips.

    No barriers to activity

    For every resident, in every setting, be it residential, nursing, or those living with dementia, everyone receives support to be mentally and physically active to enhance their experience while they are staying us. We recognise that independent activity, hobbies, and day-to-day tasks boost an individuals’ self-confidence. We appreciate individual needs and understand their capabilities as part of our person-centred care, as a result; we can be the support they need at the time that they need it.

    Dedicated Activity Coordinators

    Our Activity Coordinators establish activities that our residents enjoy at a frequency that maintains engagement. Some are scheduled so that a routine can be established, and others are organised and promoted so that our residents can look forward to a special occasion together. The coordinators will also discover what additional events and activities each resident would like to see and, where feasible, incorporate those ideas into something that all residents can participate in. Residents’ birthdays and special milestones are also celebrated together.

    We support our residents to maintain an active, healthy life within the home and the local community by having strong links with local groups. These relationships are designed to promote socialisation, mobility, interaction, independence, and self-confidence and to positively influence their health and well-being.

    Activities for residents living with dementia

    For residents who live with dementia or require support with their mental health, speech therapies are just one way in which we can provide assistance. Other mediums such as touch, sense, colours, music, animal interaction, and activities that encourage reminiscence memory can stimulate mental agility and provide positive outcomes for our residents.

  • Dining

    Dining

    Gold Care Homes maintain the highest standards of food safety and nutritional value, whilst striving to create delicious food dishes every day. Our food menu is specially designed to appeal to our residents’ varied palates whilst providing the right balance of nutrients. We regularly organise bespoke dining experiences, from outdoor BBQs to themed dinner parties. Our chefs are also happy to arrange for private meals for visitors to enjoy with their loved ones.

    Residents are encouraged to eat and enjoy their meals in social dining areas, and every meal we produce incorporates individual dietary needs as laid out in their care plan. It’s a cornerstone of our care policy and key to our person-centred approach. If you are considering Burrows House for your care needs and would like to sample our food – just ask our Care Home Manager for a free tasting session.

     

  • Fees

    Fees

    There are several options, including part and fully funded care. Prospective residents are advised to read our funding guide to understand the asset threshold requirements – this determines how much you are expected to pay. Residents can also access additional paid-for services including hairdressing, chiropody, opticians, daily reading material, and many more.
    For residents wishing to upgrade their room experience to include dedicated internet service, movies on demand, private phone line/mobile, large flat screen (and more), speak to our Care Home Manager regarding the Gold Care Plus and Platinum room packages. We have a limited number of beds available for local authority funded clients, please contact the home directly for availability and a price list.

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Care Home Manager:

Maryam Timamy

Maryam is the Care Home Manager at Burrows House. Her career in health and social care began when she graduated as Medical Officer from Volgograd State Medical Institute in Russia, many years ago. She is committed to high-quality care. She works hard to ensure her residents have a rewarding and fulfilling life.

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Burrows House, 12 Derwent Road, Penge, London, SE20 8SW