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Resident and family testimonials
My late wife stayed in the Acton Care Home from the end of April 2018 until 21 September 2018 on which day she died there. In that time my wife was looked after in an excellent manner. All the nurses who cared for my wife were excellent, very professional and also very warm and friendly. My wife’s dignity was totally respected. I cannot thank enough all the staff at Acton Care Home. They deserve a 5-star recommendation.
My Uncle received excellent care at Alan Morkill House. The staff were always helpful and friendly and he was made to feel happy, secure and comfortable as he spent the last two years of his life there. I would recommend the home to friends and family.
This placement proved a successful one giving my friend the best quality of life. The environment is peaceful and caring. I was most impressed by the kindness and professional skills of the staff in the home. Always going the extra mile.
Since my mum-in-law moved into Baugh House in April they have been nothing but fantastic. She has settled so well. The home itself is spotlessly clean and the staff go over and above to make residents feel at home. And I mean everyone domestic staff, care staff and admin. Ten out of ten to you all. Can’t thank you all enough for all you do.
It’s hard to describe the happiness you feel in this building. The staff really care. I called Dad the other day and could hear music, when I asked him what it was he laughed and said they sing and dance, it makes us laugh. Sums it up really. If you want a home that goes the extra mile in every area then I wouldn’t hesitate to recommend Bletchley House. Improvements have been made to the home and continue to be ongoing. The last 6 months have seen many positive changes. Thanks for all you do.
Dad has settled in well. He is very complimentary of the care he receives and says he feels safe and comfortable. I have great peace of mind and am confident he is being cared for. He loves the activities and the company of the other residents.
I visit my Aunt on average three to four times a year and I always notify the staff at Burrows House of my forthcoming visit. Each time I visit I am constantly impressed by the care and kindness towards my Aunt by the staff, all staff. Her physical care is excellent. She is well presented. She is treated with dignity. The staff understand her needs and appear to know her well. Her room is cosy and clean.
Staff have been very supportive to Mum, who has struggled to settle in. Mum has now made new friends and her health and wellbeing have greatly improved. The facilities are fantastic and Mum reports the food is lovely. The staff communicates well and always keeps me informed and updated.
Would highly recommend the home.
I would like to say that the personal care provided by the staff who looked after mum on a day to day and long term basis was excellent.
The staff are friendly and caring. They listen and are very welcoming and attentive.
They looked after my friend well and could not have done any better.
We cannot speak highly enough about Kent House. The staff are excellent, much of the reason for this is the example set by the managers, they are excellent. We are very grateful for the kindness and care they show to all of the residents, it’s a joy to see.
When we visit my aunt she is contented and is well looked after and well cared for. We are very grateful for the way the home gave her such a happy day for her 101st birthday. Staff were very kind to her.
The care the staff at Martin’s House give my dad is outstanding. The staff have been exemplary through the COVID crisis and have steadfastly given an excellent level of care during the most difficult of circumstances. Their professionalism and excellent people skills have helped clients and families alike, up to and during the COVID crisis. The staff have all taken the time to get to know me as well as my father. I am so grateful for everything they do for him. My dad is so happy with the care he receives, he is treated with respect and dignity.
The team at Peregrine House are caring and responsive. In this difficult time, they have been meticulous in protecting the residents, keeping them safe and keeping daily life as normal as possible. This is remarkable, given the challenges – every single member of staff has clearly worked tirelessly to maintain safety and wellbeing.
We are both very happy with the care she gets. Pre covid, I would visit every day, and I have always enjoyed the staff’s company and pleasant manner. I really do appreciate the care the staff give to my wife.
We got in touch with St Katherine’s for respite care for Mum when she was extremely unwell with dehydration. They were extremely compassionate and helpful to us when we were in a situation that we were finding difficult to deal with. Every one of the staff has been so kind and caring toward Mum and ourselves. We could not fault the care she is receiving and she is very happy there.
I can’t say how fantastic the team are at The Tudors in looking after their residents. They are brilliant, always caring, always have time to discuss your relative’s needs with you, and it is clear how much they care about the people they are looking after. Mum is happy and safe; what more can you ask for.
Extremely helpful, very friendly, cannot fault the staff. Cleanliness is excellent.
Very pleased with Mom’s care. Staff are excellent and provide a first-class service. The home is well managed and maintained., always clean and friendly. We now know Mom is being well cared for and the staff knows exactly how to deal with her needs. Cannot fault St Stephens.
Very welcoming, all staff and management embrace you an make you feel at ease and are very caring to all. As a visitor, they are so friendly and will do anything to help.
“Enhance the lives of residents in our care by bringing them joy, happiness and fulfilment”
Our mission is to provide excellent care within our family-orientated developments. We do this by striving to deliver the best service we can while ensuring our committed health care professionals have the passion to deliver an excellent service.
Our service is built on delivering our core values. Whether corporate or front line, our entire workforce is focused on delivering our mission.
Underpinning our mission and vision are our Gold Care Homes values, these make us unique and set us apart from other care providers in the country:
- Trust: We are trusted by our residents to deliver the best possible care, and provide a ‘home-like living environment. Our residents trust us to be professional and maintain the integrity and respect they deserve while in our care.
- Empowerment: All of our staff are empowered with the freedom, flexibility, and power to make decisions and solve problems. This ensures a fully engaged workforce to deliver excellent service.
- Accountability: At the core of this value is reliability and personal responsibility; therefore, we value the ability of our staff and organization to honour our commitments.
- Integrity: We conduct our business in accordance with the highest standards of professional behaviour and ethics. We are transparent, honest, and ethical in all our interactions.
Gold Care Homes is an energetic place to work and one where you can truly make a difference. We employ some of the most talented, passionate people in the industry and provide endless opportunities for those willing to reach for them.
Types of Care
Respite care can be for a weekend, a week, or any other length of time that fits in with your needs. Our day care offer allows our guests to experience all the services of a full-time resident, but on a particular day of their choice.FIND OUT MORE
Individual independence is delivered through your own very comfortable bedroom with all the privacy you could ask for. If you fancy living in a home away from home residential care may be your best option.FIND OUT MORE
Our dementia-friendly homes provide a safe and pleasant environment for our dementia patients to enjoy daily life. We take the time to get to know each resident, enabling us to build our care around them.FIND OUT MORE
Gold Care Homes we provide a dignified and peaceful environment that is facilitated with the highest standards of service for all those approaching their end of life and require additional assistance in this difficult time.FIND OUT MORE
What Our Residents Say
Majority of the staff have always been friendly, helpful and professional. I have lived here for six years and would recommend this care home to others. It’s nice to have WiFi throughout the care home, and I enjoyed the concert within the car park and would enjoy having them back.
It is a nice care home and first-class care and most importantly of all they attract and inspire some of the most talented people in the care industry. The staff are very friendly and they work has a team which is so good.
My husband has been in for a week for respite care. He was very settled and said he loved it. The staff loved him too and I had a wonderful week’s break. I shall be arranging respite there on a regular basis in the future. What a wonderful care home with really wonderful staff.
I moved into the home last summer as I couldn’t manage by myself. The staff really care about me and look after me very well. The home is under a new manager and she always makes time for me each day. A very special home. I love it here.
I like the staff they look after us and do an excellent job. The Manager and deputy manager are both very nice.
They look after me very well. The food is good and the staff are fantastic.
A warm and friendly welcome to my respite was retained by all members of staff. Throughout my short stay, every request was dealt with promptness and in a good manner. Two personal medical emergencies were professionally and efficiently dealt with, without fuss by truly caring staff.
I find that living at this care home is excellent. The food is good, the home is kept in excellent condition, very clean and tidy. The food is very good and good portions given. If I do have any qualms about anything these are dealt with quickly and efficiently and have always been done to my total satisfaction.
The staff are very helpful. The home is very nice and the food is excellent.
I find everything excellent for my own needs. The staff all work hard and are dedicated and committed to the residents. Christmas was excellent, much better than previous years, more families got involved too. I enjoy living at Manor House and I would highly recommend the home and staff.
I have mental health. The staff was able to identify early that I needed help which prevented me from a long hospital admission.
I found this care home kind, helpful, clean. Put me at ease. Explained everything to me and looked after my husband very well. Would not hesitate in using them for respite care again.
My stay here is great, I enjoy the staff, great help, can’t do enough for me, good cakes, fresh with tea in the afternoon.
Thrilled with everything.
Very well looked after. Treated well with dignity and respect at all times. The staff all very friendly and hard-working and very quick to sort things out when needed. Nothing was too much trouble. Hardworking staff in all departments. Thank you.
I am pleased with the service that is available to me. I am pleased about my accommodation and my privacy. I find the carers very kind.