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Introduction

Since 1999, Gold Care Homes has been redefining the care industry and providing exceptional living environments for our residents across 21 care homes.

Our aim is simple – to provide excellent care within our family orientated care homes. We do this by striving to deliver the best service we can, while ensuring our committed health care professionals have the passion to deliver an excellent service.

We're a close-knit community with an open door policy.

We encourage feedback whether positive or negative. Our open door will always ensure we're ready to hear your views over a nice cup of tea.

The Inside Story

Article

Local Care Home in Hemel Hempstead transforms CQC quality rating

Autumn Vale Care Home has received some lovely feedback from a relative 💕

To whom it may concern

My mother, Mrs Joan Day, was admitted to Autumn Vale Care Home in November 2018.
At this point in time she had very little mobility or speech, indeed the hospital had prepared us for the worst as she was not expected to be with us beyond the Christmas period.

However, much to our total amazement and pleasure she has thrived and is doing much better than any of us expected. Not only is she walking with a frame but also, with assistance, eating and drinking well. She even manages a smile and tries to say a few words, which is wonderful.

I am certain this unexpected turnaround is down to the excellent care she has been receiving.
Sham has assembled and trained a brilliant team of carers. His enthusiasm with the residents knows no bounds and it is quite apparent my mother, along with everyone else, adores him.
This enthusiasm rubs off on all the residents and the team and shines through in the level of care and dedication each of them shows.
Sham takes the time to talk to each person and understands each individual personality. He is patient
and caring with each and every one of them. This is also true for visiting family to whom he always gives a warm welcome and we are made to feel 'part of the team'.

I cannot express in words my gratitude to Sham and the team for the wonderful care my mother receives. She is treated with dignity and respect and is thriving in the care of the team.

The daily activities are excellent stimulation for the residents, and it would be wonderful if more could be done on a day to day basis, but we fully understand funding issues always take the lead in such things.

Both Sham and the staff are a credit to Gold Care Homes and the level of care they provide is outstanding, working tirelessly to ensure the wellbeing and comfort of the residents.

I would like to give a personal thank you to Sham and everyone at Autumn Vale for their hard work and dedication in what is a very difficult job.

Regards

Mrs Angela Simmonds
Daughter of Mrs Joan Day
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