Privacy Policy

This Privacy Policy governs the manner in which Gold Care Management Services collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.goldcarehomes.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Gold Care Management Services.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers� utilized and other similar information.

Web browser cookies

Our Site use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Gold Care Management Services may collect and use Users personal information for the following purposes:

  • To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalise user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We may use feedback you provide to improve our products and services.
  • To run a promotion, contest, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails
    We may use the email address to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Changes to this privacy policy

Gold Care Management Services has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Gold Care Management Services

www.goldcarehomes.com

Gold Care Management Services
Gidar House
13 The Crossway,
Uxbridge,
UB10 0JH

Tel: 01895 257010
Fax: 01895 348949
Email: info@goldcarehomes.com

Resident and family testimonials

My late wife stayed in the Acton Care Home from the end of April 2018 until 21 September 2018 on which day she died there. In that time my wife was looked after in an excellent manner. All the nurses who cared for my wife were excellent, very professional and also very warm and friendly. My wife’s dignity was totally respected. I cannot thank enough all the staff at Acton Care Home. They deserve a 5-star recommendation.

Dennis S

(Husband of Resident)

My Uncle received excellent care at Alan Morkill House. The staff were always helpful and friendly and he was made to feel happy, secure and comfortable as he spent the last two years of his life there. I would recommend the home to friends and family.

Christine B

(Niece of Resident)

This placement proved a successful one giving my friend the best quality of life. The environment is peaceful and caring. I was most impressed by the kindness and professional skills of the staff in the home. Always going the extra mile.

Kathie M

(Friend of Resident)

Since my mum-in-law moved into Baugh House in April they have been nothing but fantastic. She has settled so well. The home itself is spotlessly clean and the staff go over and above to make residents feel at home. And I mean everyone domestic staff, care staff and admin. Ten out of ten to you all.  Can’t thank you all enough for all you do.

Georgina C

(Daughter-in-law of Resident)

It’s hard to describe the happiness you feel in this building. The staff really care. I called Dad the other day and could hear music, when I asked him what it was he laughed and said they sing and dance, it makes us laugh. Sums it up really. If you want a home that goes the extra mile in every area then I wouldn’t hesitate to recommend Bletchley House. Improvements have been made to the home and continue to be ongoing. The last 6 months have seen many positive changes. Thanks for all you do.

Barry C

(Son of Resident)

Dad has settled in well. He is very complimentary of the care he receives and says he feels safe and comfortable. I have great peace of mind and am confident he is being cared for. He loves the activities and the company of the other residents.

Lucy S

(Daughter of Resident)

I visit my Aunt on average three to four times a year and I always notify the staff at Burrows House of my forthcoming visit. Each time I visit I am constantly impressed by the care and kindness towards my Aunt by the staff, all staff. Her physical care is excellent. She is well presented. She is treated with dignity. The staff understand her needs and appear to know her well. Her room is cosy and clean.

Claire R

(Niece of Resident)

Staff have been very supportive to Mum, who has struggled to settle in. Mum has now made new friends and her health and wellbeing have greatly improved. The facilities are fantastic and Mum reports the food is lovely. The staff communicates well and always keeps me informed and updated.
Would highly recommend the home.

Rosalie T

(Daughter of Resident)

I would like to say that the personal care provided by the staff who looked after mum on a day to day and long term basis was excellent.

Paul F

(Son of Resident)

The staff are friendly and caring. They listen and are very welcoming and attentive.
They looked after my friend well and could not have done any better.

Kylie A

(Friend of Resident)

We cannot speak highly enough about Kent House. The staff are excellent, much of the reason for this is the example set by the managers, they are excellent. We are very grateful for the kindness and care they show to all of the residents, it’s a joy to see.

Christine K

(Daughter of Resident)

When we visit my aunt she is contented and is well looked after and well cared for. We are very grateful for the way the home gave her such a happy day for her 101st birthday. Staff were very kind to her.

John W

(Son of Resident)

The care the staff at Martin’s House give my dad is outstanding. The staff have been exemplary through the COVID crisis and have steadfastly given an excellent level of care during the most difficult of circumstances. Their professionalism and excellent people skills have helped clients and families alike, up to and during the COVID crisis. The staff have all taken the time to get to know me as well as my father. I am so grateful for everything they do for him. My dad is so happy with the care he receives, he is treated with respect and dignity.

Jane S

(Daughter of Resident)

The team at Peregrine House are caring and responsive. In this difficult time, they have been meticulous in protecting the residents, keeping them safe and keeping daily life as normal as possible. This is remarkable, given the challenges – every single member of staff has clearly worked tirelessly to maintain safety and wellbeing.

Eleanor K

(Daughter of Resident)

We are both very happy with the care she gets. Pre covid, I would visit every day, and I have always enjoyed the staff’s company and pleasant manner. I really do appreciate the care the staff give to my wife.

Brian S

We got in touch with St Katherine’s for respite care for Mum when she was extremely unwell with dehydration. They were extremely compassionate and helpful to us when we were in a situation that we were finding difficult to deal with. Every one of the staff has been so kind and caring toward Mum and ourselves. We could not fault the care she is receiving and she is very happy there.

Janis G

(Daughter of Resident)

I can’t say how fantastic the team are at The Tudors in looking after their residents. They are brilliant, always caring, always have time to discuss your relative’s needs with you, and it is clear how much they care about the people they are looking after. Mum is happy and safe; what more can you ask for.

Karen W

(Daughter of Resident)

Extremely helpful, very friendly, cannot fault the staff. Cleanliness is excellent.

Gillian S

(Wife of Resident)

Very pleased with Mom’s care. Staff are excellent and provide a first-class service. The home is well managed and maintained., always clean and friendly. We now know Mom is being well cared for and the staff knows exactly how to deal with her needs. Cannot fault St Stephens.

S R

(Daughter of Resident)

Very welcoming, all staff and management embrace you an make you feel at ease and are very caring to all. As a visitor, they are so friendly and will do anything to help.

Janet W

(Wife of Resident)

Gold Care Homes - Carehome.co.uk
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The Dementia Care Personality Award Finalist 2018
Compassion in Care AwardWINNER
Achievement and ImprovementAward_HCOM
Lifetime Achievement in Care Award Finalist 2018