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Schoolgirl asks Santa for gifts at Queensway House

Seher Savannah, an eight-year-old girl from Hemel Hempstead, has continued to warm hearts with her generosity for residents at Queensway House.

This year Seher wanted to ask Santa to give a gift to each resident as she did not want anything herself. She thought about gifts they might like and wrote a list including toiletries, cakes and chocolates and contacted Queensway House to confirm the number of residents.

On Monday 13th December, Seher personally delivered gifts with her Mum, to the team at Queensway House, where they talked about her act of kindness, her life at school and how much it means to the residents. Seher spent some time in the Queensway House Disco grotto area, created as part of a Christmas competition for Gold Care Homes, where residents worked together to create the decorations and take part in singing and dancing activities.

Seher said, “ I love being with old people. They do not have anybody to spend time and have fun with… so I wanted to spend time with them and make them happy … I don’t need anything from Santa because my Mum and Dad gives me things and I’ll be spending Christmas with my family but they won’t have anyone to spend Christmas with, so I asked Santa to give them gifts instead of giving it to me”.

Adrian Pancott, CEO of Gold Care Homes, said: “The thought and efforts of Seher and her family are more touching than we can describe. Gold Care Homes prides itself on our mission of enhancing the lives of those in our care by bringing them joy, happiness and fulfilment; and Seher’s kindness has shown her to be a part of our Gold Care family. Our surrounding communities are incredibly important to us and our residents, and in Hemel Hempstead the community is closely knit together. Supporting each other throughout this year in particular, has boosted the morale of the Gold Care team; and gestures like Seher’s will not easily be forgotten.”

The team at Queensway House were overjoyed to see Seher again as in 2020, Seher was missing her grandparents during lockdown and wanted to do something nice for the people living at Queensway House, the nearest care home to her house.

Seher’s Mum, Sreepriya Bhowmik said, “Her grandparents live in India and she was really missing them so she decided that she wanted to give something to the residents in the care home near us. She said she wanted to give them sweets, or cakes or something and I told her she would have to do something to raise the money, she couldn’t just ask people for donations.”

Seher decided to make candles and sell them to her friends and family for £1 each and used the money to buy ingredients to make the cakes, along with some other bits like juice, tea and coffee.

Seher delivered all the wonderful goodies to Queensway House, along with her parents and one of the residents called her on Zoom so that they could have a virtual tea party.

“I’m really proud of her, it is a really kind gesture, and something that she really wanted to do.”

We hope that as Seher grows up, she may consider a future in the care industry, she would be a huge asset and welcomed with open arms. It’s what’s inside that counts.

If you have personal attributes like Seher, are kind, caring and compassionate and would like to be part of creating a caring, fun-filled and vibrant environment and would like to join our team, please contact

Queensway House are continuously building community relations which has contributed to the success of being rated a ‘Good’ home in a recent CQC inspection.

Resident and family testimonials

My late wife stayed in the Acton Care Home from the end of April 2018 until 21 September 2018 on which day she died there. In that time my wife was looked after in an excellent manner. All the nurses who cared for my wife were excellent, very professional and also very warm and friendly. My wife’s dignity was totally respected. I cannot thank enough all the staff at Acton Care Home. They deserve a 5-star recommendation.

Dennis S

(Husband of Resident)

My Uncle received excellent care at Alan Morkill House. The staff were always helpful and friendly and he was made to feel happy, secure and comfortable as he spent the last two years of his life there. I would recommend the home to friends and family.

Christine B

(Niece of Resident)

This placement proved a successful one giving my friend the best quality of life. The environment is peaceful and caring. I was most impressed by the kindness and professional skills of the staff in the home. Always going the extra mile.

Kathie M

(Friend of Resident)

Since my mum-in-law moved into Baugh House in April they have been nothing but fantastic. She has settled so well. The home itself is spotlessly clean and the staff go over and above to make residents feel at home. And I mean everyone domestic staff, care staff and admin. Ten out of ten to you all.  Can’t thank you all enough for all you do.

Georgina C

(Daughter-in-law of Resident)

It’s hard to describe the happiness you feel in this building. The staff really care. I called Dad the other day and could hear music, when I asked him what it was he laughed and said they sing and dance, it makes us laugh. Sums it up really. If you want a home that goes the extra mile in every area then I wouldn’t hesitate to recommend Bletchley House. Improvements have been made to the home and continue to be ongoing. The last 6 months have seen many positive changes. Thanks for all you do.

Barry C

(Son of Resident)

Dad has settled in well. He is very complimentary of the care he receives and says he feels safe and comfortable. I have great peace of mind and am confident he is being cared for. He loves the activities and the company of the other residents.

Lucy S

(Daughter of Resident)

I visit my Aunt on average three to four times a year and I always notify the staff at Burrows House of my forthcoming visit. Each time I visit I am constantly impressed by the care and kindness towards my Aunt by the staff, all staff. Her physical care is excellent. She is well presented. She is treated with dignity. The staff understand her needs and appear to know her well. Her room is cosy and clean.

Claire R

(Niece of Resident)

Staff have been very supportive to Mum, who has struggled to settle in. Mum has now made new friends and her health and wellbeing have greatly improved. The facilities are fantastic and Mum reports the food is lovely. The staff communicates well and always keeps me informed and updated.
Would highly recommend the home.

Rosalie T

(Daughter of Resident)

I would like to say that the personal care provided by the staff who looked after mum on a day to day and long term basis was excellent.

Paul F

(Son of Resident)

The staff are friendly and caring. They listen and are very welcoming and attentive.
They looked after my friend well and could not have done any better.

Kylie A

(Friend of Resident)

We cannot speak highly enough about Kent House. The staff are excellent, much of the reason for this is the example set by the managers, they are excellent. We are very grateful for the kindness and care they show to all of the residents, it’s a joy to see.

Christine K

(Daughter of Resident)

When we visit my aunt she is contented and is well looked after and well cared for. We are very grateful for the way the home gave her such a happy day for her 101st birthday. Staff were very kind to her.

John W

(Son of Resident)

The care the staff at Martin’s House give my dad is outstanding. The staff have been exemplary through the COVID crisis and have steadfastly given an excellent level of care during the most difficult of circumstances. Their professionalism and excellent people skills have helped clients and families alike, up to and during the COVID crisis. The staff have all taken the time to get to know me as well as my father. I am so grateful for everything they do for him. My dad is so happy with the care he receives, he is treated with respect and dignity.

Jane S

(Daughter of Resident)

The team at Peregrine House are caring and responsive. In this difficult time, they have been meticulous in protecting the residents, keeping them safe and keeping daily life as normal as possible. This is remarkable, given the challenges – every single member of staff has clearly worked tirelessly to maintain safety and wellbeing.

Eleanor K

(Daughter of Resident)

We are both very happy with the care she gets. Pre covid, I would visit every day, and I have always enjoyed the staff’s company and pleasant manner. I really do appreciate the care the staff give to my wife.

Brian S

We got in touch with St Katherine’s for respite care for Mum when she was extremely unwell with dehydration. They were extremely compassionate and helpful to us when we were in a situation that we were finding difficult to deal with. Every one of the staff has been so kind and caring toward Mum and ourselves. We could not fault the care she is receiving and she is very happy there.

Janis G

(Daughter of Resident)

I can’t say how fantastic the team are at The Tudors in looking after their residents. They are brilliant, always caring, always have time to discuss your relative’s needs with you, and it is clear how much they care about the people they are looking after. Mum is happy and safe; what more can you ask for.

Karen W

(Daughter of Resident)

Extremely helpful, very friendly, cannot fault the staff. Cleanliness is excellent.

Gillian S

(Wife of Resident)

Very pleased with Mom’s care. Staff are excellent and provide a first-class service. The home is well managed and maintained., always clean and friendly. We now know Mom is being well cared for and the staff knows exactly how to deal with her needs. Cannot fault St Stephens.


(Daughter of Resident)

Very welcoming, all staff and management embrace you an make you feel at ease and are very caring to all. As a visitor, they are so friendly and will do anything to help.

Janet W

(Wife of Resident)

Gold Care Homes -
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