Queensway House, part of the Gold Care Homes group, has recently been awarded a Good rating following an unannounced inspection by the Care Quality Commission. Queensway House is a 79 bed care home offering a range of care services for the elderly, including those living with dementia.
Under the strict assessment, all care homes are judged on five key categories: safe, effective, caring, responsive and well-led. The previous CQC inspection resulted in Queensway House receiving Requires Improvement across all five ratings. In the latest assessment, Queensway House scored an impressive 4 categories as Good, resulting in a Good rating overall.
Ravi Gidar, Managing Director at Gold Care Homes said: “The team at Queensway House have performed exceptionally well to turn around this rating within a short period of time. Achieving this result is the culmination of a long standing project to improve our service offering in Hertfordshire.”
Sam Cheekoory, Chief Operating Officer said: “I’m so pleased for all the staff involved in achieving this fantastic result. Our commitment to quality and service delivery remains at the forefront of all our actions.”
One resident commented on the service at Queensway House and said: “I have found the staff here wonderful and go out of their way to assist in everything. It has restored my faith in care homes and how elderly people should be treated and cared for”.