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Hillside enriching the lives of those in respite care

The team at Hillside understand the challenges families can face when caring for an older person or someone living with dementia and offer families the support and opportunity to recoup and recharge whilst their loved one is cared for in a safe, homely and welcoming environment.

They provide good care and support, an array of daily activities, freshly prepared home cooked food and comfortable and relaxing facilities, making a respite break a pleasurable one.

The Elridge family, who recently placed their Mum in respite care for 5 weeks at Hillside gave testament to the team, not only in providing excellent care, but also in supporting the whole family.

“Dear Maribelle, Linda and the whole Hillside Team – We wanted to send a note to thank you for all the love, support and care shown to my Mum, Dad and whole family over the last few weeks.

 Whilst she was only with you for 5 weeks we couldn’t have asked for any more from the whole team. In our first visit we were told that we should ignore the ‘rough edges and need for a coat of paint here or there’ and that the care she would receive would be second to none. You certainly delivered that.

 Whilst you cared for our Mum, the support and compassion you showed to Dad and the rest of us, we will always be grateful for. You threw us a little 50th anniversary for my parents, made us tea when we were down, were a shoulder to cry on and were always there to talk when needed.

Whilst this has been a very difficult time for us, you have made things more bearable. You should be very proud of your team, they are very special people.

 I have sent a small gift to share amongst the team, but that only allowed me to add a message that has 200 characters – which was no where near covering what I wanted to say. Please accept our thanks and gratitude.”

       

Hillside Home Manager Maribelle, is a qualified Nurse and has over ten years of experience in the health care industry. Maribelle was a finalist for Outstanding Leadership Award at the Gold Care Home Awards, where she was recognised for showing exceptional leadership and support. She has inspired her team to go above and beyond their general duties. This is reflected in the fact that two other Hillside team members were also finalists for awards.

Dolores, a compassionate Carer, has worked at Gold Care Homes for three years and was a finalist for the Best Carer Award. Dolores is dedicated, passionate and supportive to all her team members at Hillside. She has a positive attitude and provides exceptional care to all her residents.

Aresenio was a finalist for Best Nurse Award, whereby he was recognised for going above and beyond providing personalised care.

The team at Hillside deliver care that makes their residents feel happy and fulfilled every day, and they treated as part of the family.

Maribelle said: “Our staff members and residents are all one big family, it’s so important to celebrate special occasions and to make each and every individual feel cared for and loved. Our team always go that extra mile to make every day as memorable as possible.”

If you would like to be part of creating a caring, fun-filled and vibrant environment and would like to join our team take a look at our most recent vacancies https://www.goldcarehomes.com/careers/ or  contact recruitment@goldcarehomes.com

Resident and family testimonials

My late wife stayed in the Acton Care Home from the end of April 2018 until 21 September 2018 on which day she died there. In that time my wife was looked after in an excellent manner. All the nurses who cared for my wife were excellent, very professional and also very warm and friendly. My wife’s dignity was totally respected. I cannot thank enough all the staff at Acton Care Home. They deserve a 5-star recommendation.

Dennis S

(Husband of Resident)

My Uncle received excellent care at Alan Morkill House. The staff were always helpful and friendly and he was made to feel happy, secure and comfortable as he spent the last two years of his life there. I would recommend the home to friends and family.

Christine B

(Niece of Resident)

This placement proved a successful one giving my friend the best quality of life. The environment is peaceful and caring. I was most impressed by the kindness and professional skills of the staff in the home. Always going the extra mile.

Kathie M

(Friend of Resident)

Since my mum-in-law moved into Baugh House in April they have been nothing but fantastic. She has settled so well. The home itself is spotlessly clean and the staff go over and above to make residents feel at home. And I mean everyone domestic staff, care staff and admin. Ten out of ten to you all.  Can’t thank you all enough for all you do.

Georgina C

(Daughter-in-law of Resident)

It’s hard to describe the happiness you feel in this building. The staff really care. I called Dad the other day and could hear music, when I asked him what it was he laughed and said they sing and dance, it makes us laugh. Sums it up really. If you want a home that goes the extra mile in every area then I wouldn’t hesitate to recommend Bletchley House. Improvements have been made to the home and continue to be ongoing. The last 6 months have seen many positive changes. Thanks for all you do.

Barry C

(Son of Resident)

Dad has settled in well. He is very complimentary of the care he receives and says he feels safe and comfortable. I have great peace of mind and am confident he is being cared for. He loves the activities and the company of the other residents.

Lucy S

(Daughter of Resident)

I visit my Aunt on average three to four times a year and I always notify the staff at Burrows House of my forthcoming visit. Each time I visit I am constantly impressed by the care and kindness towards my Aunt by the staff, all staff. Her physical care is excellent. She is well presented. She is treated with dignity. The staff understand her needs and appear to know her well. Her room is cosy and clean.

Claire R

(Niece of Resident)

Staff have been very supportive to Mum, who has struggled to settle in. Mum has now made new friends and her health and wellbeing have greatly improved. The facilities are fantastic and Mum reports the food is lovely. The staff communicates well and always keeps me informed and updated.
Would highly recommend the home.

Rosalie T

(Daughter of Resident)

I would like to say that the personal care provided by the staff who looked after mum on a day to day and long term basis was excellent.

Paul F

(Son of Resident)

The staff are friendly and caring. They listen and are very welcoming and attentive.
They looked after my friend well and could not have done any better.

Kylie A

(Friend of Resident)

We cannot speak highly enough about Kent House. The staff are excellent, much of the reason for this is the example set by the managers, they are excellent. We are very grateful for the kindness and care they show to all of the residents, it’s a joy to see.

Christine K

(Daughter of Resident)

When we visit my aunt she is contented and is well looked after and well cared for. We are very grateful for the way the home gave her such a happy day for her 101st birthday. Staff were very kind to her.

John W

(Son of Resident)

The care the staff at Martin’s House give my dad is outstanding. The staff have been exemplary through the COVID crisis and have steadfastly given an excellent level of care during the most difficult of circumstances. Their professionalism and excellent people skills have helped clients and families alike, up to and during the COVID crisis. The staff have all taken the time to get to know me as well as my father. I am so grateful for everything they do for him. My dad is so happy with the care he receives, he is treated with respect and dignity.

Jane S

(Daughter of Resident)

The team at Peregrine House are caring and responsive. In this difficult time, they have been meticulous in protecting the residents, keeping them safe and keeping daily life as normal as possible. This is remarkable, given the challenges – every single member of staff has clearly worked tirelessly to maintain safety and wellbeing.

Eleanor K

(Daughter of Resident)

We are both very happy with the care she gets. Pre covid, I would visit every day, and I have always enjoyed the staff’s company and pleasant manner. I really do appreciate the care the staff give to my wife.

Brian S

We got in touch with St Katherine’s for respite care for Mum when she was extremely unwell with dehydration. They were extremely compassionate and helpful to us when we were in a situation that we were finding difficult to deal with. Every one of the staff has been so kind and caring toward Mum and ourselves. We could not fault the care she is receiving and she is very happy there.

Janis G

(Daughter of Resident)

I can’t say how fantastic the team are at The Tudors in looking after their residents. They are brilliant, always caring, always have time to discuss your relative’s needs with you, and it is clear how much they care about the people they are looking after. Mum is happy and safe; what more can you ask for.

Karen W

(Daughter of Resident)

Extremely helpful, very friendly, cannot fault the staff. Cleanliness is excellent.

Gillian S

(Wife of Resident)

Very pleased with Mom’s care. Staff are excellent and provide a first-class service. The home is well managed and maintained., always clean and friendly. We now know Mom is being well cared for and the staff knows exactly how to deal with her needs. Cannot fault St Stephens.

S R

(Daughter of Resident)

Very welcoming, all staff and management embrace you an make you feel at ease and are very caring to all. As a visitor, they are so friendly and will do anything to help.

Janet W

(Wife of Resident)

Gold Care Homes - Carehome.co.uk
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The Dementia Care Personality Award Finalist 2018
Compassion in Care AwardWINNER
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Lifetime Achievement in Care Award Finalist 2018