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Heath Lodge carer recognised in residents recovery

Malcolm Scott, who suffered from Covid at the start of lockdown, has recently returned home after being nursed back to health by the team at Heath Lodge in Welwyn, Hertfordshire.

Malcolm was admitted to Heath Lodge’s Covid Recovery Unit following his discharge from hospital, as he needed full time care to recover from a variety of complex conditions. The team created a complete care plan for Malcolm, which has aided his recovery.

Malcolm has praised the whole team for the excellent level of care he received during his stay, and in particular wanted to personally thank carer Nigil for his contribution.

Nigil cared for Malcolm for several months, providing both physical and psychological support, encouragement and companionship. With Nigil’s gentle tender love, patience and quality care, Malcolm’s health started to improve. His pressure ulcers healed, he gradually increased his nutritional and fluid intake building up strength and mobility and eventually started to socialise within communal area’s of the home.

Malcolm said “I arrived at Heath Lodge at the start of lockdown Covid 19. I could not walk or breathe very well, but with the help of the carers, I improved gradually, whereby I satisfied the therapy team with my mobility without any aids. My appetite improved and I increased my weight by 2 stones. All my personal hygiene needs were aided by the carers, who, were most obliging to my requests. I am leaving Heath Lodge to re-join my family, after to me a long period, and with many happy days, but still there is no place like home”.

Prarthana Bhandari, Care Home Manager for Heath Lodge: “The whole team assisted in Malcolm’s recovery and we are pleased to see the fantastic progress he has made. I’m grateful for my team’s dedication and compassion and I am very proud to be able to highlight Nigil’s individual part in Malcolm’s recovery. Nigil has excellent personal attributes, he is kind, caring, approachable and understanding, which is why he was recognised and rewarded as Employee of the Month. We were overjoyed when Malcolm presented him with his certificate, thanking him and wishing him well in his future career.”

Nigil was honoured to receive Employee of the Month from Malcolm and is thrilled he has been able to re-unite with his family at home.


Adrian Pancott CEO said “We are all delighted Malcolm has made an excellent recovery and wish him good health. It is testament to the dedication, kindness and compassion Heath Lodge demonstrates and it is privilege to have such wonderful individuals working as a team within the Gold Care family.”

At Gold Care Homes we believe It’s what’s inside that counts, what’s important to us is that you care deeply about the wellbeing of other people. Our mission is to provide excellent care within our family-orientated developments whilst bringing joy, happiness and fulfilment to the lives of our residents.

If you are looking for a career change and want to make a difference to the lives of others, we’d love to hear from you. Contact our recruitment team to discuss the variety of opportunities available or take a look at our careers page for current vacancies and apply directly

Resident and family testimonials

My late wife stayed in the Acton Care Home from the end of April 2018 until 21 September 2018 on which day she died there. In that time my wife was looked after in an excellent manner. All the nurses who cared for my wife were excellent, very professional and also very warm and friendly. My wife’s dignity was totally respected. I cannot thank enough all the staff at Acton Care Home. They deserve a 5-star recommendation.

Dennis S

(Husband of Resident)

My Uncle received excellent care at Alan Morkill House. The staff were always helpful and friendly and he was made to feel happy, secure and comfortable as he spent the last two years of his life there. I would recommend the home to friends and family.

Christine B

(Niece of Resident)

This placement proved a successful one giving my friend the best quality of life. The environment is peaceful and caring. I was most impressed by the kindness and professional skills of the staff in the home. Always going the extra mile.

Kathie M

(Friend of Resident)

Since my mum-in-law moved into Baugh House in April they have been nothing but fantastic. She has settled so well. The home itself is spotlessly clean and the staff go over and above to make residents feel at home. And I mean everyone domestic staff, care staff and admin. Ten out of ten to you all.  Can’t thank you all enough for all you do.

Georgina C

(Daughter-in-law of Resident)

It’s hard to describe the happiness you feel in this building. The staff really care. I called Dad the other day and could hear music, when I asked him what it was he laughed and said they sing and dance, it makes us laugh. Sums it up really. If you want a home that goes the extra mile in every area then I wouldn’t hesitate to recommend Bletchley House. Improvements have been made to the home and continue to be ongoing. The last 6 months have seen many positive changes. Thanks for all you do.

Barry C

(Son of Resident)

Dad has settled in well. He is very complimentary of the care he receives and says he feels safe and comfortable. I have great peace of mind and am confident he is being cared for. He loves the activities and the company of the other residents.

Lucy S

(Daughter of Resident)

I visit my Aunt on average three to four times a year and I always notify the staff at Burrows House of my forthcoming visit. Each time I visit I am constantly impressed by the care and kindness towards my Aunt by the staff, all staff. Her physical care is excellent. She is well presented. She is treated with dignity. The staff understand her needs and appear to know her well. Her room is cosy and clean.

Claire R

(Niece of Resident)

Staff have been very supportive to Mum, who has struggled to settle in. Mum has now made new friends and her health and wellbeing have greatly improved. The facilities are fantastic and Mum reports the food is lovely. The staff communicates well and always keeps me informed and updated.
Would highly recommend the home.

Rosalie T

(Daughter of Resident)

I would like to say that the personal care provided by the staff who looked after mum on a day to day and long term basis was excellent.

Paul F

(Son of Resident)

The staff are friendly and caring. They listen and are very welcoming and attentive.
They looked after my friend well and could not have done any better.

Kylie A

(Friend of Resident)

We cannot speak highly enough about Kent House. The staff are excellent, much of the reason for this is the example set by the managers, they are excellent. We are very grateful for the kindness and care they show to all of the residents, it’s a joy to see.

Christine K

(Daughter of Resident)

When we visit my aunt she is contented and is well looked after and well cared for. We are very grateful for the way the home gave her such a happy day for her 101st birthday. Staff were very kind to her.

John W

(Son of Resident)

The care the staff at Martin’s House give my dad is outstanding. The staff have been exemplary through the COVID crisis and have steadfastly given an excellent level of care during the most difficult of circumstances. Their professionalism and excellent people skills have helped clients and families alike, up to and during the COVID crisis. The staff have all taken the time to get to know me as well as my father. I am so grateful for everything they do for him. My dad is so happy with the care he receives, he is treated with respect and dignity.

Jane S

(Daughter of Resident)

The team at Peregrine House are caring and responsive. In this difficult time, they have been meticulous in protecting the residents, keeping them safe and keeping daily life as normal as possible. This is remarkable, given the challenges – every single member of staff has clearly worked tirelessly to maintain safety and wellbeing.

Eleanor K

(Daughter of Resident)

We are both very happy with the care she gets. Pre covid, I would visit every day, and I have always enjoyed the staff’s company and pleasant manner. I really do appreciate the care the staff give to my wife.

Brian S

We got in touch with St Katherine’s for respite care for Mum when she was extremely unwell with dehydration. They were extremely compassionate and helpful to us when we were in a situation that we were finding difficult to deal with. Every one of the staff has been so kind and caring toward Mum and ourselves. We could not fault the care she is receiving and she is very happy there.

Janis G

(Daughter of Resident)

I can’t say how fantastic the team are at The Tudors in looking after their residents. They are brilliant, always caring, always have time to discuss your relative’s needs with you, and it is clear how much they care about the people they are looking after. Mum is happy and safe; what more can you ask for.

Karen W

(Daughter of Resident)

Extremely helpful, very friendly, cannot fault the staff. Cleanliness is excellent.

Gillian S

(Wife of Resident)

Very pleased with Mom’s care. Staff are excellent and provide a first-class service. The home is well managed and maintained., always clean and friendly. We now know Mom is being well cared for and the staff knows exactly how to deal with her needs. Cannot fault St Stephens.


(Daughter of Resident)

Very welcoming, all staff and management embrace you an make you feel at ease and are very caring to all. As a visitor, they are so friendly and will do anything to help.

Janet W

(Wife of Resident)

Gold Care Homes -
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