Covid 19 Information and Advice

Update 13 July 2021

With restrictions coming to a near end, everyone will feel a sense of relief after a hard-fought year against the COVID-19 pandemic. However, here at Gold Care Homes, our commitment will not change. We strive to protect and enhance the wellbeing of our residents, their loved ones, and our hardworking members of staff.

Gold Care Homes, Vaccinations! 

We can officially confirm all Gold Care Homes have now begun or completed their second round of vaccinations. All vaccinations are administered efficiently and safely, by qualified medical professionals.

Indoor Visitors:  

Care home residents can now nominate up to 5 named individuals who will be able to visit them indoors. However, Government guidance allows a maximum of 2 visitors per resident per day; this may be two visitors together on one visit or two visits of one person on any given day. Letters were sent to all relatives confirming this.

Physical contact like handholding between indoor visitors and residents is acceptable if handwashing protocols are followed. Close personal contact such as hugging presents higher risks but will be safer if it is between people who are double vaccinated, without face-to-face contact, and there is brief contact only.

Children and young people under the age of 18 may visit.  As to be expected the Government has placed some restrictions on visits, such as any child visiting with a nominated visitor (apart from babies and very young children) should also be counted towards the maximum number allowed for the visit.

Government guidance asks that visits involving children be carefully considered by the family. The arrangements for the visit –the numbers involved and where the visit will take place – must be planned and agreed in advance of the visit. Please ensure there is no physical contact between babies or young children and the residents they are visiting. Children being brought into visit need to be able to observe this; we appreciate this is going to be hard for them and harder still for your loved one who will be desperate for a hug too.

It is now possible for someone aged under 18 to be one of the regular 5 nominated visitors, (which means they would be able to visit on their own) if the resident, family, and the care home manager all agree that it is appropriate. This will very much depend on the young person and is more suited to older teenagers who can understand and agree to follow the associated responsibilities of social distancing, personal protective equipment (PPE), and infection control practices. If you would like someone under the age of 18 to be one of the 5 nominated visitors, please speak to the home manager.

All nominated visitors must wear the appropriate PPE and follow all infection control measures. Children aged 11 and over should wear the same PPE as adult visitors. For safety reasons, children under the age of 3 should not wear masks. The individuals nominated to see their loved ones within the home must remain unchanged. Anyone who visits indoors will need to be tested for COVID-19 using a ‘’rapid result’’ test before every visit. There must be a negative result; the results will be provided within 20 to 30 minutes.

Arrangement for visits outside of the care home: 

Residents are now able to leave the care home to spend time outdoors, if accompanied by one of their nominated visitors or essential caregiver. Low-risk visits no longer require 14-day isolation on the resident’s return to the home. Outings should avoid the use of any form of public transport. Outdoors is preferable or indoor spaces should be kept well ventilated. Residents should follow all national restrictions in place at the time of the visit.

Nominated visitors, essential caregivers, and any other person accompanying the resident on the outing must test negative for COVID-19 before the start of the visit.

Residents may make overnight visits out of the care home to visit family and friends indoors, but they must be willing and able to self-isolate for 14 days on their return to the care home if the visit is considered high risk. Low-risk visits will not require self-isolation on the resident’s return.

Other visits: 

Window visits or in visiting pods (where the home has one), will still be able to continue in line with the latest Government guidance on visits where there is a “substantial screen” between the resident and the visitor. As a result, residents will have a chance to see more than just their five indoor visitors. The visiting space is used by only one resident and visiting party at a time and is subject to enhanced cleaning between each visit. Please be prepared for short wait times.

Face masks should not be removed for window visits or if using the visitor pod.

Please bring your mobile with you for window visits, as it will be easier to talk to the person you are visiting by phone if there is not an intercom set up.

Essential caregivers: 

From 21 June 2021, the opportunity to nominate an essential caregiver to provide essential care was extended to all residents. These visitors will be able to visit more often and on the same day as up to 5 named visitors.

This could include intimate care such as help with washing and dressing where the resident becomes less distressed if it is carried out by a familiar loved one. There may also be some situations where it is not the close contact per se, but the presence or company of the visitor that is critical to provide emotional and mental wellbeing support. For example, a resident’s refusal to eat unless they do so in the company of a partner or loved one may present a real risk of significant physical deterioration. The Government now recognises the importance of family members who continue an active role in the care of their loved ones living in residential care homes and identify them as essential caregivers.

Since 12 April 2021, it has been possible for a young person under the age of 18 to be an essential caregiver – although this would only be appropriate for older teenagers and must be with the agreement of the care home manager who must satisfy themselves that the young person is confident, capable and willing to provide the care or support agreed.

Key Points for All Visitors: 

  • In addition to the five nominated visitors, other visitors may see a resident via visitor pods, if the home has one with a substantial protective screen or window visits.
  • The nominated indoor visitors will be allowed to hold hands with the resident they are visiting, however, hugs are not allowed.
  • Physical contact like handholding between indoor visitors and residents is acceptable if handwashing protocols are followed. Close personal contact such as hugging presents higher risks but will be safer if it is between people who are double vaccinated, without face-to-face contact, and there is brief contact only
  • Children may be included in the visits, but this must be pre-arranged with the Home Manager.
  • To meet all visit requests, the length of visits will be limited to 30 minutes.
  • To maintain high standards of infection prevention and control practice we have to allocate time to clean the visiting area before each new visitor.
  • Face masks must be worn at all times while on the care home premises.
  • Appropriate PPE must be used throughout the visit and around the care home building and grounds. For indoor visits, PPE will be provided for all nominated visitors and essential caregivers.
  • Please use the hand sanitiser provided.
  • The social distancing between visitors, residents, and staff must be maintained at all times on the care home premises, both during the visit and around the care home building and grounds.
  • Visiting areas can only accommodate one resident and their visitors at a time.
  • All gifts for a resident must be given to a member of staff to be held for 72 hours or sanitised before being given to the resident.
  • You will be asked a set of mandatory screening questions when you book your visit and on arrival at the home. If you answer yes to any of the screening questions, we will not be able to facilitate the visit.
  • The responses to the screening questions will be held for 21 days to support track and trace, after which time the sheets will be shredded.
  • All visits must be pre-booked by telephone with the home manager. Ad-Hoc visits cannot be facilitated.
  • We are unable to offer toilet facilities during your visit.

Please note difficulties may occur when communicating with a resident while you are wearing a face mask. To ease the communication process: 

  • Try not to wear hats or anything else that might conceal more of your face.
  • When wearing a face mask, please exaggerate facial expressions and speak loudly, and clearly to improve communication with a resident.
  • Wear clothing or your hair in a way that a resident would recognise.
  • Speak loudly and clearly, using a phone will help if there is not an intercom provided for window visits or using the visitor’s pod.
  • Maintain eye contact and use hand gestures to say hello, and wave goodbye.

Maintaining the safety and wellbeing of our residents, staff, and their families continues to remain our prime focus here at Gold Care Homes. We will continue to update our guidance for visitors and standard operating procedures in accordance with the Government’s latest guidance to ensure the safety of everyone at Gold Care Homes. We thank you for observing the guidelines and helping to ensure everyone is kept safe at all times.

 


Update 27th May 2021

With restrictions easing, the government’s plan to end the national lockdown is fast approaching. For everyone here at Gold Care Homes, one thing that will always remain the same is our commitment to protect and enhance the wellbeing of our residents, their loved ones, and our hardworking members of staff. 

Gold Care Homes, Vaccinations! 

We can officially confirm all Gold Care Homes have now begun their second round of vaccinations. All vaccinations are administered efficiently and safely, by qualified medical professionals. 

Indoor Visitors:  

As part of the Prime Minister’s roadmap to ease lockdown restrictions, care home residents can now nominate up to 5 named individuals who will be able to visit them indoors. However, a maximum of 2 visitors will be allowed at any one time or on any given day. A letter should have been received by all relatives confirming this.  

Children and young people under the age of 18 may visit. You can hold hands with your loved one but are not allowed to hug. As to be expected the Government has placed some restrictions on visits, such as any child visiting with a nominated visitor (apart from babies and very young children) should also be counted towards the maximum number allowed for the visit. 

Government guidance asks that visits involving children be carefully considered by the family. The arrangements for the visit –the numbers involved and where the visit will take place – must be planned and agreed in advance of the visit. Please ensure there is no physical contact between babies or young children and the residents they are visiting. Children being brought into visit need to be able to observe this; we appreciate this is going to be hard for them and harder still for your loved one who will be desperate for a hug too. 

It is now possible for someone aged under 18 to be one of the regular 5 nominated visitors, (which means they would be able to visit on their own) if the resident, family, and the care home manager all agree that it is appropriate. This will very much depend on the young person and is more suited to older teenagers who can understand and agree to follow the associated responsibilities of social distancing, personal protective equipment (PPE), and infection control practices. If you would like someone under the age of 18 to be one of the 5 nominated visitors, please speak to the home manager. 

All nominated visitors must wear the appropriate PP E including a facial shield and follow all infection control measures. Children aged 11 and over should wear the same PPE as adult visitors. For safety reasons, children under the age of 3 should not wear masks. The individuals nominated to see their loved ones within the home must remain unchanged. Anyone who visits indoors will need to be tested for COVID-19 using a ‘’rapid result’’ test before every visit. There must be a negative result; the results will be provided within 20 to 30 minutes. 

Arrangement for visits outside of the care home: 

Residents are now able to leave the care home to spend time outdoors, if accompanied by their nominated visitors or essential caregiver, without the requirement of a 14-day isolation period. Outings should avoid the use of any form of public transport and indoor spaces. Residents should follow all national restrictions in place at the time of the visit. 

Nominated visitors, essential caregivers, and any other person accompanying the resident on the outing must test negative for COVID-19 before the start of the visit. 

From 17 May 2021 residents may make visits out of the care home to visit family and friends indoors but they must be willing and able to self-isolate for 14 days on their return to the care home. 

Other visits: 

Window visits or in visiting pods (where the home has one), will still be able to continue in line with the latest Government guidance on visits where there is a “substantial screen” between the resident and the visitor. As a result, residents will have a chance to see more than just their five indoor visitors. The visiting space is used by only one resident and visiting party at a time and is subject to enhanced cleaning between each visit. 

Please bring your mobile with you for window visits, as it will be easier to talk to the person you are visiting by phone if there is not an intercom set up. 

Essential caregivers: 

Some residents may have care and support needs that mean some caring tasks cannot easily be provided by a member of staff (or not without causing substantial distress). This could include intimate care such as help with washing and dressing where the resident becomes less distressed if it is carried out by a familiar loved one. There may also be some situations where it is not the close contact per se, but the presence or company of the visitor that is critical to provide emotional and mental support. For example, a resident’s refusal to eat unless they do so in the company of a partner or loved one may present a real risk of significant physical deterioration. The Government now recognises the importance of family members who continue an active role in the care of their loved ones living in residential care homes and identify them as essential caregivers. 

We wrote to relatives recently about essential caregivers and explained some simple measures we needed to implement to keep everyone safe. Since the further easing of restrictions on 12 April 2021 it is now possible for a young person under the age of 18 to be an essential caregiver – although this would only be appropriate for older teenagers, and must be with the agreement of the care home manager who must satisfy themselves that the young person is confident, capable and willing to provide the care or support agreed. 

Key Points for All Visitors: 

  • In addition to the five nominated visitors, a maximum of two other visitors may see a resident via visitor pods, if the home has one with a substantial protective screen or window visits. 
  • The nominated indoor visitors will be allowed to hold hands with the resident they are visiting, however, hugs are not allowed. 
  • Children may be included in the visits, but this must be pre-arranged with the Home Manager. 
  • To meet all visit requests, the length of visits will be limited to 30 minutes.  
  • To maintain high standards of infection prevention and control practice we will also allocate time to clean the visiting area before each new visitor. 
  • Face masks must be worn at all times while on the care home premises.  
  • Appropriate PPE must be used throughout the visit and around the care home building and grounds. For indoor visits, PPE will be provided for all nominated visitors and essential caregivers.  
  • Please use the hand sanitiser provided. 
  • The social distancing between visitors, residents, and staff must be maintained at all times on the care home premises, both during the visit and around the care home building and grounds. 
  • Visiting areas can only accommodate one resident and their visitors at a time. 
  • All gifts for a resident must be given to a member of staff to be held for 72 hours or sanitised before being given to the resident. 
  • You will be asked a set of mandatory screening questions when you book your visit and on arrival at the home. If you answer yes to any of the screening questions, we will not be able to facilitate the visit. 
  • The responses to the screening questions will be held for 21 days to support track and trace, after which time the sheets will be shredded. 
  • All visits must be pre-booked by telephone with the home manager. Ad-Hoc visits cannot be facilitated. 
  • We are unable to offer toilet facilities during your visit.

Please note difficulties may occur when communicating with a resident while you are wearing a face mask. To ease the communication process: 

  • Try not to wear hats or anything else that might conceal more of your face. 
  • Wear clothing or your hair in a way that a resident would recognise. 
  • Speak loudly and clearly, using a phone will help if there is not an intercom provided for window visits or using the visitor’s pod. 
  • Maintain eye contact and use hand gestures to say hello, and wave goodbye. 

Maintaining the safety and wellbeing of our residents, staff, and their families continues to remain our prime focus here at Gold Care Homes. We will continue to update our guidance for visitors and standard operating procedures in accordance with the Government’s latest guidance to ensure the safety of everyone at Gold Care Homes. We thank you for observing the guidelines and helping to ensure everyone is kept safe at all times. 

 


Update 12th April 2021

Life has changed immensely since the start of the pandemic. For everyone here at Gold Care Homes, one thing that will always remain the same is our commitment to protect and enhance the wellbeing of our residents, their loved ones, and our hardworking members of staff.

Gold Care Homes, Vaccinations!

We are proud to announce that our care homes have now begun receiving the second round of vaccinations. All vaccinations are administered by qualified medical professionals, efficiently and safely.

Indoor Visitors:

Welcome news is that care home residents can now nominate two named visitors who will be able to visit them indoors. The two visitors can visit together or separately as they prefer. This was announced as part of the Prime Minister’s roadmap to ease lockdown restrictions and a letter should have been received by all relatives with all the details. More great news is that it is now possible for children and young people under the age of 18 to visit. You can hold hands with your loved one but are not allowed to hug. As to be expected the Government has put some restrictions on the visits such as any child visiting with a nominated visitor (apart from babies and very young children) should also be counted towards the maximum number allowed for the visit.

Government guidance asks that visits involving children should be carefully considered by the family. The arrangements for the visit – in particular the numbers involved and where the visit will take place – must be planned and agreed upon in advance of the visit. Please ensure there is no physical contact between babies or young children and the residents they are visiting. Children being brought into visit need to be able to observe this; we appreciate this is going to be hard for them and harder still for your loved one who will be desperate for a hug too.

It is now possible for someone aged under 18 to be one of the regular 2 nominated visitors, (which means they would be able to visit on their own) if the resident, family, and the care home manager all agree that is appropriate. This will very much depend on the young person and is more suited to older teenagers who are able to understand and agree to follow the associated responsibilities of social distancing, PPE, infection control practices. If you would like someone under the age of 18 to be one of the 2 nominated visitors, please speak to the home manager.

All nominated visitors must wear the appropriate personal protective equipment (PPE) including a facial shield and follow all infection control measures. Children aged 11 and over should wear the same PPE as adult visitors. For safety reasons, children under the age of 3 should not wear masks.

The individuals nominated to see their loved ones within the home must remain unchanged. Anyone who visits indoors will need to be tested for COVID-19 using a ‘’rapid result’’ test before every visit. There must be a negative result; the results will be provided within 20 to 30 minutes.

Other visits:

Window visits or in visiting pods (where the home has one), will still be able to continue in line with the latest Government guidance on visits where there is a “substantial screen” between the resident and the visitor. As a result, residents will have a chance to see more than just their two indoor visitors. Please bring your mobile with you for window visits, as it will be easier to talk to the person you are visiting by phone if there is not an intercom set up.

Essential caregivers:

Some residents may have care and support needs that mean some caring tasks cannot easily be provided by a member of staff (or not without causing substantial distress). This could include intimate care such as help with washing and dressing where the resident becomes less distressed if it is carried out by a familiar loved one. There may also be some situations where it is not the close contact per se, but the presence or company of the visitor that is critical to provide emotional and mental support. For example, a resident’s refusal to eat unless they do so in the company of a partner or loved one may be presenting a real risk of significant physical deterioration. The Government now recognises the importance of family members who continue having an active role in the care of their loved ones after they have moved into residential care and identify them as essential caregivers.
We wrote to relatives recently about essential caregivers and explained some simple measures we needed in order to implement in order to keep everyone safe. Since the further easing of restrictions on 12 April 2021 it is now possible for a young person under the age of 18 to be an essential caregiver – although clearly this would only be appropriate for older teenagers, and must be with the agreement of the care home manager who must satisfy themselves that the young person is confident, capable and willing to provide the care or support agreed.

Key Points for All Visitors:

  • In addition to the two nominated visitors, one, or a maximum of two other visitors may continue window visits or to visitor pods if the home has one with a substantial protective screen.
  • The nominated indoor visitors will be allowed to hold hands with the resident they are visiting, however, hugs are not allowed.
  • Children may be included in the visits but this must be pre-arranged with the Home Manager.
  • Visits will be for 30 minutes so that we can meet all visit requests. We also need time for staff to clean the visiting area between each visit as part of our stringent infection control measures.
  • Face masks must be worn at all times while on the care home premises. For indoor visits, additional PPE will be provided for the nominated person.
  • Please use the hand sanitiser provided.
  • The social distancing between visitors, residents, and staff must be maintained at all times on the care home premises.
  • Visiting areas can only accommodate one resident and their visitors at a time.
  • We need to maintain high standards of infection prevention and control practice so this means we will clean the visiting area before each new visitor.
  • All gifts for a resident must be given to a member of staff to be held for 72 hours or sanitised before being given to the resident.
  • You will be asked a set of mandatory screening questions when you book your visit and on arrival at the home. If you answer yes, to any of the screening questions we will not be able to facilitate the visit.
  • The responses to the screening questions will be held for 21 days to support track and trace after which time, the sheets will be shredded.
  • All visits must be pre-booked by telephone with the home manager. Ad-Hoc visits cannot be facilitated.
  • We are unable to offer toilet facilities during your visit.

Please note difficulties may occur when communicating with a resident while you are wearing a face mask. To ease the communication process:

  • Try not to wear hats or anything else that might conceal more of your face.
  • Wear clothing or your hair in a way that a resident would recognise.
  • Speak loudly and clearly using a phone will help if there is not an intercom provided for window visits or using the visitor’s pod.
  • Maintain eye contact and use hand gestures to say hello, and wave goodbye.

The safety and wellbeing of our staff and residents here at Gold Care Homes continue to be our top priority. We continue to update our visitor’s guidance and operating procedures in accordance with the Government’s latest guidance to ensure the safety of your loved ones, and our staff. Thank you for observing the guidelines and helping us to keep everyone safe.

 

 


Update 8th April 2021

In response to the Government’s announcement on 3 April 2021 regarding further changes to visiting care homes we would like you all to know that we now have the Government guidance for care homes and are updating our current SOP to ensure it aligned in order to keep your family and loved ones safe, please bear with us. We will be in touch with more details as soon as possible.

 


Update 16th March 2021

Life has changed immensely since the start of the pandemic. For everyone here at Gold Care Homes, one thing that will always remain the same is our commitment to protect and enhance the wellbeing of our residents, their loved ones, and our hardworking members of staff.

Covid Visitation

Gold Care Homes, Vaccinations!

We are proud to announce that each of our homes has received the first round of vaccinations. All vaccinations delivered to Gold Care Homes have been administered by qualified medical professionals, efficiently and safely.

Indoor Visitors:

Care homes can now allow residents to receive indoor visits by a single, named individual (unless there is an outbreak in the home). This works in alliance with the Prime Minister’s roadmap to ease lockdown restrictions and restore a sense of normality to our communities. Each resident will be allowed to name one individual who must wear full PPE (including a facial shield). You can hold hands with your loved one but are not allowed to hug. The person nominated to see their loved ones within the home must remain unchanged. The visitor will need to be tested for COVID-19 using a ‘’rapid result’’ test before every visit. There must be a negative result; the results will be provided within 20 to 30 minutes.

Outdoor visits:

Window visits or in visiting pods (where the home has one), will still be able to continue in line with the latest Government guidance on visits through “a substantial screen”. As a result, residents will have a chance to see more than just their one indoor visitor.

Please bring your mobile with you for window visits, as it will be easier to talk to the person you are visiting by phone.

Key Points for All Visitors:

  • In addition to the one nominated visitor, one, or a maximum of two other visitors may continue window visits or to visitor pods if the home has one with a substantial protective screen.
  • The nominated indoor visitor will be allowed to hold hands with the resident they are visiting, however, hugs are not allowed.
  • Visits will be for 30 minutes so that we can meet all visit requests. We also need time for staff to clean the visiting area between each visit as part of our stringent infection control measures.
  • Face masks must be worn at all times while on the care home premises. For indoor visits, additional PPE will be provided for the nominated person.
  • Please use the hand sanitiser provided.
  • The social distancing between visitors, residents, and staff must be maintained at all times on the care home premises.
  • Visiting areas can only accommodate one resident and their visitor at a time.
  • We need to maintain high standards of infection prevention and control practice so this means we will clean the visiting area before each new visitor.
  • All gifts for a resident must be given to a member of staff to be held for 72 hours or sanitised before being given to the resident.
  • You will be asked a set of mandatory screening questions when you book your visit and on arrival at the home. If you answer yes, to any of the screening questions we will not be able to facilitate the visit.
  • The responses to the screening questions will be held for 21 days to support track and trace after which time, the sheets will be shredded.
  • All visits must be pre-booked by telephone with the home manager. Ad-Hoc visits cannot be facilitated.
  • We are unable to offer toilet facilities during your visit.

Please note difficulties may occur when communicating with a resident while you are wearing a face mask. To ease the communication process:

  • Try not to wear hats or anything else that might conceal more of your face.
  • Wear clothing or your hair in a way that a resident would recognise.
  • Speak loudly and clearly using a phone will help if there is not an intercom provided for window visits or using the visitor’s pod.
  • Maintain eye contact and use hand gestures to say hello, and wave goodbye.

The safety and wellbeing of our staff and residents here at Gold Care Homes continue to be our top priority. Our guidelines for visitors are based on the Government’s latest guidance and our operating procedures to ensure the safety of your loved ones, and our staff. Thank you for observing the guidelines and helping us to keep everyone safe.
As always, we will continue to monitor the Government’s guidance and restrictions as we strive to amend our guidance accordingly and release new updates within the foreseeable future.


Resident and family testimonials

My late wife stayed in the Acton Care Home from the end of April 2018 until 21 September 2018 on which day she died there. In that time my wife was looked after in an excellent manner. All the nurses who cared for my wife were excellent, very professional and also very warm and friendly. My wife’s dignity was totally respected. I cannot thank enough all the staff at Acton Care Home. They deserve a 5-star recommendation.

Dennis S

(Husband of Resident)

My Uncle received excellent care at Alan Morkill House. The staff were always helpful and friendly and he was made to feel happy, secure and comfortable as he spent the last two years of his life there. I would recommend the home to friends and family.

Christine B

(Niece of Resident)

This placement proved a successful one giving my friend the best quality of life. The environment is peaceful and caring. I was most impressed by the kindness and professional skills of the staff in the home. Always going the extra mile.

Kathie M

(Friend of Resident)

Since my mum-in-law moved into Baugh House in April they have been nothing but fantastic. She has settled so well. The home itself is spotlessly clean and the staff go over and above to make residents feel at home. And I mean everyone domestic staff, care staff and admin. Ten out of ten to you all.  Can’t thank you all enough for all you do.

Georgina C

(Daughter-in-law of Resident)

It’s hard to describe the happiness you feel in this building. The staff really care. I called Dad the other day and could hear music, when I asked him what it was he laughed and said they sing and dance, it makes us laugh. Sums it up really. If you want a home that goes the extra mile in every area then I wouldn’t hesitate to recommend Bletchley House. Improvements have been made to the home and continue to be ongoing. The last 6 months have seen many positive changes. Thanks for all you do.

Barry C

(Son of Resident)

Dad has settled in well. He is very complimentary of the care he receives and says he feels safe and comfortable. I have great peace of mind and am confident he is being cared for. He loves the activities and the company of the other residents.

Lucy S

(Daughter of Resident)

I visit my Aunt on average three to four times a year and I always notify the staff at Burrows House of my forthcoming visit. Each time I visit I am constantly impressed by the care and kindness towards my Aunt by the staff, all staff. Her physical care is excellent. She is well presented. She is treated with dignity. The staff understand her needs and appear to know her well. Her room is cosy and clean.

Claire R

(Niece of Resident)

Staff have been very supportive to Mum, who has struggled to settle in. Mum has now made new friends and her health and wellbeing have greatly improved. The facilities are fantastic and Mum reports the food is lovely. The staff communicates well and always keeps me informed and updated.
Would highly recommend the home.

Rosalie T

(Daughter of Resident)

I would like to say that the personal care provided by the staff who looked after mum on a day to day and long term basis was excellent.

Paul F

(Son of Resident)

The staff are friendly and caring. They listen and are very welcoming and attentive.
They looked after my friend well and could not have done any better.

Kylie A

(Friend of Resident)

We cannot speak highly enough about Kent House. The staff are excellent, much of the reason for this is the example set by the managers, they are excellent. We are very grateful for the kindness and care they show to all of the residents, it’s a joy to see.

Christine K

(Daughter of Resident)

When we visit my aunt she is contented and is well looked after and well cared for. We are very grateful for the way the home gave her such a happy day for her 101st birthday. Staff were very kind to her.

John W

(Son of Resident)

The care the staff at Martin’s House give my dad is outstanding. The staff have been exemplary through the COVID crisis and have steadfastly given an excellent level of care during the most difficult of circumstances. Their professionalism and excellent people skills have helped clients and families alike, up to and during the COVID crisis. The staff have all taken the time to get to know me as well as my father. I am so grateful for everything they do for him. My dad is so happy with the care he receives, he is treated with respect and dignity.

Jane S

(Daughter of Resident)

The team at Peregrine House are caring and responsive. In this difficult time, they have been meticulous in protecting the residents, keeping them safe and keeping daily life as normal as possible. This is remarkable, given the challenges – every single member of staff has clearly worked tirelessly to maintain safety and wellbeing.

Eleanor K

(Daughter of Resident)

We are both very happy with the care she gets. Pre covid, I would visit every day, and I have always enjoyed the staff’s company and pleasant manner. I really do appreciate the care the staff give to my wife.

Brian S

We got in touch with St Katherine’s for respite care for Mum when she was extremely unwell with dehydration. They were extremely compassionate and helpful to us when we were in a situation that we were finding difficult to deal with. Every one of the staff has been so kind and caring toward Mum and ourselves. We could not fault the care she is receiving and she is very happy there.

Janis G

(Daughter of Resident)

I can’t say how fantastic the team are at The Tudors in looking after their residents. They are brilliant, always caring, always have time to discuss your relative’s needs with you, and it is clear how much they care about the people they are looking after. Mum is happy and safe; what more can you ask for.

Karen W

(Daughter of Resident)

Extremely helpful, very friendly, cannot fault the staff. Cleanliness is excellent.

Gillian S

(Wife of Resident)

Very pleased with Mom’s care. Staff are excellent and provide a first-class service. The home is well managed and maintained., always clean and friendly. We now know Mom is being well cared for and the staff knows exactly how to deal with her needs. Cannot fault St Stephens.

S R

(Daughter of Resident)

Very welcoming, all staff and management embrace you an make you feel at ease and are very caring to all. As a visitor, they are so friendly and will do anything to help.

Janet W

(Wife of Resident)

Gold Care Homes - Carehome.co.uk
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The Dementia Care Personality Award Finalist 2018
Compassion in Care AwardWINNER
Achievement and ImprovementAward_HCOM
Lifetime Achievement in Care Award Finalist 2018