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Update 8th April 2021

In response to the Government’s announcement on 3 April 2021 regarding further changes to visiting care homes we would like you all to know that we now have the Government guidance for care homes and are updating our current SOP to ensure it aligned in order to keep your family and loved ones safe, please bear with us. We will be in touch with more details as soon as possible.

Update 16th March 2021

Life has changed immensely since the start of the pandemic. For everyone here at Gold Care Homes, one thing that will always remain the same is our commitment to protect and enhance the wellbeing of our residents, their loved ones, and our hardworking members of staff.

Gold Care Homes, Vaccinations!

We are proud to announce that each of our homes has received the first round of vaccinations. All vaccinations delivered to Gold Care Homes have been administered by qualified medical professionals, efficiently and safely.

Indoor Visitors:

Care homes can now allow residents to receive indoor visits by a single, named individual (unless there is an outbreak in the home). This works in alliance with the Prime Minister’s roadmap to ease lockdown restrictions and restore a sense of normality to our communities. Each resident will be allowed to name one individual who must wear full PPE (including a facial shield). You can hold hands with your loved one but are not allowed to hug. The person nominated to see their loved ones within the home must remain unchanged. The visitor will need to be tested for COVID-19 using a ‘’rapid result’’ test before every visit. There must be a negative result; the results will be provided within 20 to 30 minutes.

Outdoor visits:

Window visits or in visiting pods (where the home has one), will still be able to continue in line with the latest Government guidance on visits through “a substantial screen”. As a result, residents will have a chance to see more than just their one indoor visitor.

Please bring your mobile with you for window visits, as it will be easier to talk to the person you are visiting by phone.

Key Points for All Visitors:

• In addition to the one nominated visitor, one, or a maximum of two other visitors may continue window visits or to visitor pods if the home has one with a substantial protective screen.
• The nominated indoor visitor will be allowed to hold hands with the resident they are visiting, however, hugs are not allowed.
• Visits will be for 30 minutes so that we can meet all visit requests. We also need time for staff to clean the visiting area between each visit as part of our stringent infection control measures.
• Face masks must be worn at all times while on the care home premises. For indoor visits, additional PPE will be provided for the nominated person.
• Please use the hand sanitiser provided.
• Social distancing between visitors, residents, and staff must be maintained at all times on the care home premises.
• Visiting areas can only accommodate one resident and their visitor at a time.
• We need to maintain high standards of infection prevention and control practice so this means we will clean the visiting area before each new visitor.
• All gifts for a resident must be given to a member of staff to be held for 72 hours or sanitised before being given to the resident.
• You will be asked a set of mandatory screening questions when you book your visit and on arrival at the home. If you answer yes, to any of the screening questions we will not be able to facilitate the visit.
• The responses to the screening questions will be held for 21 days to support track and trace after which time, the sheets will be shredded.
• All visits must be pre-booked by telephone with the home manager. Ad-Hoc visits cannot be facilitated.
• We are unable to offer toilet facilities during your visit.

Please note difficulties may occur when communicating with a resident while you are wearing a face mask. To ease the communication process:

•Try not to wear hats or anything else that might conceal more of your face.
• Wear clothing or your hair in a way that a resident would recognise.
• Speak loudly and clearly using a phone will help if there is not an intercom provided for window visits or using the visitor’s pod.
• Maintain eye contact and use hand gestures to say hello, and wave goodbye.

The safety and wellbeing of our staff and residents here at Gold Care Homes continue to be our top priority. Our guidelines for visitors are based on the Government’s latest guidance and our operating procedures to ensure the safety of your loved ones, and our staff. Thank you for observing the guidelines and helping us to keep everyone safe.
As always, we will continue to monitor the Government guidance and restrictions as we strive to amend our guidance accordingly and release new updates within the foreseeable future.

Update 28th January 2021

Gold Care Homes, Vaccination Launch!

We are proud to announce that each of our homes have begun their first round of vaccinations. All vaccinations delivered to Gold Care Homes have been administered by qualified medical professionals, in an efficient and safe manner.

Visitation Reminder:

Due to the rising number of positive COVID-19 cases across the UK, the Government sanctioned a national lockdown, as of 4th January 2021. As a result, close-contact indoor visits in care homes will not be allowed to take place. However, window visits will be able to go ahead. We encourage all families and friends who choose to visit their loved ones to adhere to the latest Government safety guidelines and procedures. Compliance is mandatory and fundamental in order to reduce the transmission of COVID-19.

• Window visits can be pre-booked in advance by telephone and should be limited to a single constant visitor where possible. Time slots may vary, and this is at the discretion of the home manager
• Relatives who are visiting a home on compassionate grounds, such as end of life, will be required to wear a face mask and facial shield in addition to complying with the screening upon arrival
• You will be asked a set of mandatory screening questions. If you answer yes, to any of the screening questions when booking your visit, we will not be able to facilitate the visit.

Please note toilet facilities are to remain prohibited for visitor use to stop the spread of transmission.

The safety and well-being of our staff and residents here at Gold Care Homes is our top priority. Therefore, we must encourage all visitors to ensure they comply with the Government’s latest guidelines and our own operating procedures. We will continue to monitor the Government guidelines and restrictions as we strive to amend our guidance accordingly and release new updates within the foreseeable future.


Update 18th November 2020

Due to the rapidly rising number of positive COVID-19 cases across the UK and other countries, the UK Government has implemented a national lockdown. We assure you that our duty of care remains to maintain the health, safety, and welfare of our staff and residents. We are continuing to regularly review our safety procedures with the help and support of Public Health England and health professionals, to ensure we adhere to the Government guidelines.

Please note, even if the home is COVID-19 free, if transmission in the local community where the home is located is high, the Director of Public Health (DPH) or the local authority are able to instruct all care homes to close to visitors and we are only allowed to re-start visits when the DPH or the local authority sanction it.

Booking Window Visits

All visits must be pre-booked by telephone with the home manager. Visits can be rescheduled as a result of adverse weather conditions. You will be asked a set of mandatory screening questions. If you answer yes, to any of the screening questions when booking your visit, we will not be able to facilitate the visit.

Home Visits

Our guidelines remain the same, we are requesting that the total number of visitors who attend window visits is kept to an absolute maximum of 2. We encourage our visitors to bring a mobile phone for window visits as this would make communicating with loved ones easier than trying to speak through the window glass. If you seek assistance or finish your visit early, phone the care homes telephone to speak with a member of staff. Please do not enter the home to seek assistance. If you wish to leave the visiting area, wait for a member of staff to escort you to reception to sign out.

Please hand all gifts to the member of staff who greets you, allowing for the gift to be sanitised before being given to the resident. Also, please always wear a face mask during your visit. Civilian grade face mask is adequate if you do not own a surgical face mask.

Please note toilet facilities are prohibited for visitor use to stop the spread of transmission.

Visual Communication

To reduce the mental impact the lockdown has had on our residents, we will continue to utilise virtual communication through video calls, ensuring residents maintain visual communication with their friends and family. We understand this does not replace face to face interaction, however, we are striving to reduce the emotional impact COVID-19 has had on our residents.

Additionally, members of staff will continue to support residents by ensuring they are able to remain in contact through telephone calls and virtual visits, i.e. facetime calls.

Test and Trace

Please note we will hold contact information for staff, residents, and visitors and share it with NHS Test and Trace to help minimise the transmission of COVID-19 and support public health and safety.

Individuals are able to exercise their data protection rights such as the right of erasure or the right to rectification (where applicable). See the privacy notice for more details.


We will continue to monitor the government guidelines and restrictions to amend our guidance accordingly. We appreciate your patience and understanding during these unforeseen circumstances. Our teams are working very hard to ensure the safety of everyone at Gold Care Homes.

Update 23rd September 2020

With the rising number of positive COVID-19 cases, it is our duty of care to secure the health, safety and welfare of staff as well as our residents. We want to assure you that our homes are safe and secure and we are continuing to monitor the Government advice and guidelines.

Window Visits

As of 14th September 2020, visits to the care homes are window visits only.  The access to our homes to visit loved ones are subject to restrictions and decisions implemented by an external Government agency (local, regional or national) or by our Chief Leadership team, who make every effort to consider the emotional and physical wellbeing of our staff and residents.

From the 22nd September 2020, we are asking that the number of visitors who attend window visits is kept to a minimum – and so only one person can attend a window visit. Special arrangements for visitations can be organised for residents who are receiving end of life care, but these decisions will be made with the upmost care and consideration to keep contact with other staff/residents at a minimum and the use of full PPE will be required.

Please note that we are also cleaning chairs between each visit to promote good practise and safety for our visitors. Your visit is incredibly important to you and your family member/friend and so is your health and safety. With this in mind, upon arriving for your visit, please bring a non-surgical face mask or covering which should be worn throughout your visit.

To limit the risk of transmission, we are currently not allowing any use of bathroom facilities in the home.

Booking Window Visits

Visits must be pre-booked with the home directly. Should the weather be poor and rainy, the visit may need to be rescheduled. While we would like nothing more than to invite friends and family into the homes, it is currently not possible as we want to maintain the safety and security of our residents. In order to keep a routine for residents and allow our staff to undertake their daily duties, we will be keeping visits to a 30 minute slot.

You will be asked a few screening questions by a member of staff who will record the details and share it with the NHS Test and Trace. Please do bring along a mobile phone as it is easier to talk to the person you are visiting on the phone so you can easily be heard.


General Communication

We will of course be continuing to engage with friends and family who would like to have a video or telephone call. These can be booked through the home directly at any time. We appreciate that for some residents this type of visit may not be possible but hope you will understand the actions we are taking are for the wellbeing and safety of everyone at the home and in the local community.



With the ever-changing environment we now live in, we will continue to frequently review these restrictions and amend our guidance and operating procedures as necessary. We ask that you are patient and understanding during this difficult time, our teams are working incredibly hard and we have a zero tolerance policy for any form of harassment or abuse to a member of staff.

Wishing you and your loved ones good health.

Update 14th August 2020

We hope that all of our friends and family members have been enjoying the warm weather and pre-booked garden visits to see their loved ones. This has been an emotional and exciting time for many of us and we have sincerely enjoyed watching these delightful reunions.

Garden Visits Update

We have been monitoring the rising numbers of new cases of COVID-19 in the community and as a result the decision was made during the week to restrict garden visits to one visitor per resident at a time. Visits will also be reduced from 45 minutes to 30 minutes. This decision was not taken lightly and is in the best interest to reduce risk of transmission for our staff and residents.

There are a few homes (The Tudors, Bletchley House, and St Katharine’s Care Home) where we have had to take the decision to stop garden visits and change to window visits only. This decision was made because there is a rise in community transmission rates in the areas where these homes are located.

Home Managers have sent out letters with further information along with an updated visitors information sheet to the next of kin of our residents.

Please note that there has been no change in our arrangements for exceptional visits, i.e. with residents who are receiving palliative care. Please continue to speak to the Home Manager to arrange.


Thank you for your continued support and understanding in this matter, and please continue to stay safe.


Update 17th July 2020

As we embrace the summer sunshine and the nationwide lockdown eases, we’ve been privileged and overjoyed to see familiar faces enter our gardens to see their loved ones. We have been welcoming family and friends of our residents back into the outdoor spaces of our homes for safe and well-managed visits.

For those who would like to visit the home, please call the home directly to organise a time slot (30-45 minutes) at a time that suits you. We ask that you call during the week so speak with the Home Manager to book your visit and answer a few quick yet crucial screening questions.

This time is both exciting and overwhelming for many, which we appreciate and share in your joy. Should there be a concern with screening questions and temperatures or an unexpected change to our schedule, the home will make every effort to inform you and rebook your visit. However, we ask that you remember we uphold a zero tolerance policy for any verbal or physical abuse to any residents or members of staff. The home hold the right to turn away any visitors who have not passed the screening questions or display signs of aggression or abuse. This is in the best interest of our staff and residents as we must remember that we are not entirely out of the woods with COVID-19; and thus must remain vigilant and cautious.


Update 10th July 2020

At last as we enter a new sense of normality during the COVID-19 pandemic, and our team has been working tirelessly to ensure procedures, checks, cleaning, etc. are upheld for the benefit of our staff and residenst. From these meticulous efforts, we are in a delightful position to welcome our extended Gold Care family of friends and relatives in to our Care Home gardens.

These garden visits will begin from July 9th 2020. It is a requirement that they are organised beforehand by calling the home to arrange a time and day. In addition those who will be attending will need to answer a series of screening questions on the phone and again upon arrival at the home.

We ask that there are 5 people per visit, with the 6th being the resident. Due to the long period in which our friends and family have been unable to attend our homes, we will be currently limiting each visit to 30-45 minutes to allow as many people to visit us as possible.

If you would like to bring a gift for the individual that you are coming to see, please hand it to a member of staff upon arrival for santisation, just as a precaution.

We ask that all of those who are visiting a home wear a mask which must be procured before your agreed visit date.

While we are working to bring visitations into our daily practise, we ask that you bear with us as we clean furniture and welcome guests whilst continuing to provide the highest quality of care to all of our residents.


Our efforts in prioritising the health and safety of all of our staff and residents remains at the forefront of all of our priorities. For this reason we are contuining to use the Government’s guidance and make the best decisions possible. We are still offering traning around the COVID-19 pandemic for our staff to support the differing lines of work. Training is available and encouraged for all members of staff, including:

COVID-19 webinar (all staff)-

  • Infection prevention and control via My Learning Cloud
  • Infection control leads – updated webinar
  • Health observations – webinar

Management webinars-

  • Leading through crisis
  • Safeguaring and COVID-19
  • Managing stress

Revised cleaning operative training – including elements for housekeeping, laundry and maintenance.


We will be continuing to adhere to the 2 metre distance where possible to help control the virus and remind all of those in Gold Care Homes to stay alert.

Wishing you all a lovely July and good health. Please stay safe and take the necessary measures when socialising with others who are not in your bubble.


Update 25th June 2020

With the revised Government guidance, our public domains are beginning to open from the 4th July 2020 as we enter a world where our lockdown is being eased.

We understand that this can be an exciting time for us as individuals who want to go back to a sense of normality, but for others it is also a concerning time as the risk of contracting the virus may rise again. With this in mind, we would like to assure all of our residents, friends, families and employees that at Gold Care Homes, we will be continuing to implement the utilisation of PPE. Our care staff and essential visitors who are entering the homes are continuing to wear face masks at all times and the utilisation of face shields. Each home is continuing to implement the social distancing guidelines; and we would encourage everyone to do the same.

Our comprehensive Standard Operating Procedures have worked extremely well, and we are proud to say that we have no cases of COVID-19 among our residents in any of our 23 homes.

The meticulousness of our Home Managers, Quality team and care staff have enabled us to remain safe and keep our beloved residents in the best possible health. We remain vigilant and will not be easing our efforts in tandem with the lockdown. In fact, we will be continuing to adapt our ways of working so that we can eventually begin to open our doors to families and friends with comprehensive measures in place.

We would like to reassure you that at no point will we take steps which would potentially endanger our valued staff and residents. Our Gold Care family is of the upmost importance.

Fortunately, we are in a positive position where we are able to welcome new residents into our homes and continue to look after our local communities.


Wishing you a healthy and positive weekend.

Update 19th June 2020

We are very pleased to announce that each of our 23 homes are now free from the COVID-19 virus in both our staff and our residents. This pleasing outcome is a result of our hard work and united efforts to take precautions in every area of delivering care. In the best interest of our staff, residents and our extended family members – our doors will remain closed to non-essential visitors until it is safe to return to an adapted ‘norm’ of visiting processes. This decision has been made to ensure that we minimise risk of infection and control the measures that we can.

In due course, we hope to be able to invite you back into our homes – from professionals, entertainers, friends, family and our local communities and will continue to communicate our decisions with the necessary individuals.

Of course, in the mean time we continue to welcome family members and friends of our residents to continue to make phone calls and pre-booked video calls. Questions and concerns are all valid and welcome, please utilise the care home phone number to get in touch with the relevant home.

Update 8th June 2020

Gold Care Homes continues to make progress in protecting our staff and residents throughout the COVID-19 pandemic. We are fortunate to still possess a large supply of PPE for each of our 23 homes and continue to distribute it accordingly. Hazmat suits are no longer recommended as a viable form of PPE in relation to the coronavirus, so if and when seeing pictures or when speaking to loved ones over video call, please do not be concerned if you do not see members of staff wearing one. Gloves and masks are still being used, as well as visors.

Robust infection control measures have meant that we now have a number of homes which are COVID-19 free. Nonetheless in efforts to avoid potential risk, our doors continue to be remain closed to visitors. Of course in exceptional circumstances, such as end of life, we will work with you to ensure that you are catered for whilst upholding the health and safety of you and each of our residents and staff.

Statistics are slowly improving with the UK but the need for upholding social distancing is key to us overcoming the increase of COVID-19 cases.

With society beginning to find its new form of normality, we urge you continue to take precaution and stay alert.

Update 28th May 2020

As we continue to follow government guidelines to create safer working environments for both our employees and residents, we see this as an opportunity to create a more robust and sustainable practice that will benefit our care homes for years to come. We have been applying acrylic shields to our head office and care homes.

Our policies are continuously revised and updated to ensure that we are taking safe measures for the benefit and wellbeing of all that work and live in our homes.

We continue to hold COVID-19 daily webinars for our frontline staff, to safeguard our team and keep them up to date information regarding processes and procedures. We have training that covers all aspects of COVID-19, safeguarding and ways to prevent the spread of the virus. The CCG in Hertfordshire are providing us with extra training on how to use PPE and demonstrate new ways of handling residents safely. To compliment the PPE training, we also have some excellent hand hygiene training kits that will visibly confirm whether our staff are washing their hands correctly to the guidelines. And as a further precaution we’ve increased our internal infection control inspections and hand hygiene audits.

These measures that we continue to take are in the best interest of our staff and our residents. This time has been testing for so many of us and in a number of varying ways – but we hope that whether you have a loved one in our care or working in our team, that our protective measures are indicative of the care we are taking and will continue to do so for the foreseeable future.

Again, we would like to reiterate that we have enough PPE for all of our care homes. Our staff continue to wear full PPE including face shields and external visits are still on halt.

Thank you for your continual support through this unprecedented time, if you have any further queries please contact the care home manager of the home.

Update 18th April 2020

Changes to our current norm are occurring as restrictions on our lockdown are altering to find a new ‘norm’ whilst coping with the current pandemic. Together, we are 2 months into our altered way of living and Gold Care Homes is very aware of the toll this has taken on many of us – be it in our routine, seeing loved ones, our financial situations or general concern of what 2020 holds for us. With this in mind, we believe in the importance of showing kindness (always, of course, but particularly now) in efforts to lift spirits and also protecting the mental and physical well being of those around us. exists for those working on the frontline workers during COVID-19 – from carers, to auxiliary staff and police officers. This free and confidential platform offers emotional support from a network of qualified practitioners. The registration process is quick and simple, completed online for those who would like to use the service. There is also flexibility in speaking at a time that suits you and how you would like to be contacted – FaceTime, Skype, phone call. This vital support service is being promoted within each of 23 care homes and Support Office, however if you are also a frontline worker and could benefit from some short or longer term support, please do not hesitate to get in touch by clicking on the link here to register.


Our homes have been getting creative to keep residents busy and occupied with a number of great activities. To see pictures of our activities and engagement, please visit the individual Facebook pages of our homes.

We are fortunate enough to say that a number of our homes are now COVID-19 free. This wonderful outcome is a result of our hard work and consideration to taking extra measures with PPE and our operating procedures which protects both our staff and our residents.

Update 07th May 2020

We thank all of our amazing staff that has shown true dedication to providing excellent care though these unprecedented times. The last few months have been extremely challenging for the care industry however, we can inform you that we have procedures in place that are making a big difference to the safety of our residents. The quality team are constantly reviewing the SOP to ensure that we are continuing adhering to government guidelines.

All our staff have has received their COVID19 online webinar training, and new staff are put on training immediately after joining. The training involves PPE, how to stay safe and our current procedures.

We are fully stocked with PPE, and receiving deliveries to our 23 homes everyday. Our deliveries include sanitizing products, surgical masks, full sheet acetate face visors, sleeve protectors, gloves and aprons.

A note to staff:
Please ensure that you keep up to date with your learning and development on the ‘My learning cloud’ portal. Please ensure, if you are booked into a workshop that you attend, if you can’t please let your manager know as soon as possible.

Update 21st April 2020

At last the Social Care industry is being recognised during this unprecedented time. The Adult Social Care Action Plan was released on the 16th April 2020, detailing how the government will support the sector during this pandemic. Many of the suggested guidances are actions we have already taken since COVID-19, including –

  • Offering training sessions for donning and doffing of PPE
  • Looking to local authorities and trusted organisations for support and guidance
  • Screening residents within the home
  • Isolating residents with suspected COVID-19 to minimise transmission
  • Following isolation guidance for new and existing residents, as well as staff.


The need for social distancing still stands at the forefront in order to keep numbers of new cases on a declining scale and keep people safe. Please reference the link (right) for Public Health England’s guidance on social distancing, including topics such as mental wellbeing, advice on procuring food and medication while reducing social contact.

Note to families

We hope you are all well and had an enjoyable Easter. Hopefully many of you are speaking with your loved ones in our homes via video chat when you can. Each of our homes has been provided a tablet device to allow residents and their friends and family to speak on a regular basis; if you would like to do this and have not yet done so – please speak with the home to book in a timeslot. Whether you have loved ones residing in one of our homes or working as part of the Gold Care team, we want to assure you that we are taking all of the necessary steps to protect everyone and are keeping their health and safety at the forefront of our priorities.

Our Health and Safety team have successfully been working extremely hard to keep a continuous supply of PPE available to all staff. This includes hand washes and hand sanitisers for both residents and staff – ensuring the physical wellbeing of all of those in our homes.

We understand that not having been able to visit your loved ones in the homes as regularly as you would have like to is a difficult sacrifice to make, but it is one that is necessary and highly valued during this time. Our homes have been busy keeping residents occupied with an array of activities, which are being posted on Facebook – so please feel free to visit the individual care home pages to keep up with our busy residents.

While the lockdown has been extended, many of us are begining to feel a little restless and we welcome you to read our post about ways to look after yourself mentally and physically during this time. As always, we appreciate your co-operation during this time and are wishing you all good health and positivity.


Supporting Our Staff

We hope that by now, most of you have been able to see our thank you video to each member of our Gold Care family who are working on the front line. If not – you can find it on Facebook and it has been sent to each home via email. Your hard work and unwavering efforts are not going unnoticed and the team at Support Office are continuing to support you and applaud your efforts.

Personal Protective Equipment (PPE)

Our Health and Safety team have been securing each of our homes PPE which is regularly sent to each Gold Care home. Your physical and mental wellbeing is of the upmost importance and we want to reassure you that we are here for you.

Some of the PPE that is regularly distributed to each home, includes:

  • Masks
  • Visors
  • Gloves
  • Aprons
  • Bodysuits
  • Handwash
  • Hand sanitiser
  • Goggles.

If you are concerned about depleting numbers of PPE in your home, please check with your Manager to see whether there are more supplies stored in the home. If not, please ask them to get in touch with the Health and Safety team and we will get more PPE sent to you straight away. There is ample PPE for everyone – so please do continue to keep communication open and don’t be shy to ask for more!


COVID-19 Training

The Learning and Development team have been working to create daily webinars to support all the Gold Care employees during this difficult time. Spare up to 2 hours to educate yourself and those around you with the knowledge you learn from the webinar.

What are the sessions about?

Morning session: 10am-12pm

For: ALL staff – in care homes and SO

The morning session will cover policies and procedures and the general operating standards during COVID-19. This webinar will include information about procedures of how to deal with suspected coronavirus and the processes which are in place in the homes

Afternoon session: 2pm-4pm

For: Managers, Deputies, Team Leaders – in homes and in SO

The afternoon webinar will focus around leadership during COVID-19. This session will offer support on differing topics, alternating between MCA and DOLs, safeguarding, leadership in crisis, mental wellbeing and significant conversations at EOL.


For those interested in signing up any staff members, please add them on the MLC. The sessions will be delivered through Microsoft Teams.


Update 2nd April 2020

Note to families

We hope that you are all keeping well and safe. As you know our homes are closed to non-essential visitors until further notice. Any necessary visitors are mostly kept within the entrances of the homes or enter via the back to minimise contact with any staff and residents, e.g. deliveries. We have hand sanitisers located at the front of each of our homes for all of those who are entering. We hope that you can be rest assured, any staff who feel unwell remain home and residents who show even the mildest of symptoms are isolated in their rooms. This isolation does not however mean that our residents are not catered for – we have staff who are dressed in PPE that take meals, medication and anything else residents in isolation require to their room. Additionally, activities and entertainment are still consistently being held in the home and available to all of our residents.

Our homes are regularly posting their activities and heartfelt posts for families to enjoy on their Facebook pages, so please do check them.

We appreciate your patience and support during this difficult time and are wishing you well.


Supporting Our Staff

Our wonderful learning and development team are offering remote video training session for the infection control champion staff members, via the Microsoft Teams application. This training session will cover the following:

  1. Signs and symptoms of COVID-19
  2. How it spreads
  3. Key things we can do
  4. How we can help stop the spread
  5. What to do if a resident presents signs and symptoms of COVID-19.


For any staff within our homes, if you are interested in this session, please speak with your manager and then get in touch with our L&D team.

Clap for Care

The second Clap for Carers will take place at 8pm tonight (Thursday 2nd April). This applause will be aimed at applauding all key workers who are ensuring that services continue, i.e. teachers, supermarket staff, delivery drivers, cleaners and of course the NHS staff. We at Gold Care Homes will each be going outside to join in to support our amazing team and all those who are ensuring that our necessary services continue. Join us at 8pm outside your front door or balcony to clap! If you film your applause, tag us so we can see your videos.

Concerns and Questions About Coronavirus?

The UK government has released a free service for all on WhatsApp, to provide official, trustworthy and timely information and advice about COVID-19. This will help us all to stay informed with accurate information, providing a platform for the public to get answers to the most common questions about coronavirus from government information. To use this free GOC.UK coronavirus information service, add 07860 064 422 in your contacts and message the word ‘Hi’ on Whatsapp to get started.


Update 26th March 2020

As we continue to follow recommendations from the government and keep our ear to the ground following industry news, we can reassure you that we’re taking the best precautions to avoid the virus entering our care homes.

Currently, we’re limiting our care homes to essential visitors only. All persons entering the care home are screened every day to minimise the risk of the virus entering our homes, we are also ensuring that staff who are unwell are self-isolating for 7 days and assess their symptoms. We assure you that these methods are effective with verifying the wellness of the individual.

We know that it is extremely hard to not visit your loved ones, especially during these times of worry, we are organising alternative modes of contact for you and your relative. We have implemented video calling through tablets, telephone calls, live video streaming and are organising rosters for group calling and time slots. Please speak to the home manager for further information.


Each of our homes are seeking volunteers and temporary staff to help with all departments, if you are interested please don’t let this opportunity pass by. Pop in to your local Gold Care home or give them a call for more information. Click on the opportunities tab if you’d like to read more about it.

Update 18th March 2020

We are closely monitoring the daily updated around the COVID-19 outbreak and are continuing to work on plans to minimise risks in our homes. We are taking measures to limit visitors into our homes that are classed as non-essential and we are screening all essential visitors who are entering the homes before they are allowed to enter.

Constant communication with staff is in place to ensure that guidance notes are given for when they feel unwell. The government advice for anyone who has been in close contact with someone who has been confirmed with coronavirus is to self isolate. If this is the case, you should:

  • Try to keep at least 2 metres (3 steps) from other people in your home, particularly older people or those with long-term health conditions
  • Ask friends and family and delivery services to deliver things like food shopping and medicines – but avoid contact with them
  • Regularly wash your hands with soap and warm water for at least 20 seconds
  • Ensure guidance from NHS 111 is followed.

Additionally, you should not:

  • Have any visitors (ask people to leave deliveries outside)
  • Leave your home, for example to go for a walk, to school or public places.


Each of our 23 homes have been briefed on these steps and are closely monitoring our residents, as well as staff. Anybody showing any signs of symptoms, matching those of COVID-19, are home self-isolating for a minimum of 7 days. We are fortunate to not have any confirmed cases in our homes.

We appreciate that this is a difficult time for many of us, especially those who have loved ones in a Gold Care Home. However, we hope that you can appreciate this is in the best interest of our staff, residents and yourselves. As before, please continue to check back here for updates.


During this difficult time with COVID-19, we are closing each of our homes to non-essential visitors. This is to take precautions in protecting each resident and member of staff. It is at the homes’ discretion to allow family members in depending on the circumstances and for any essential visitors who are enabled to enter the homes, there will be a screening process to test for coronavirus symptoms.

For those with loved ones within the homes, we understand that this is a difficult time and we want to ensure that we look after those within our care and take all necessary precautions. Each care home has been given correspondence and the equipment to maintain cleanliness at an impeccable standard and by limiting visitation, we are reducing risk of spreading the virus. Gold Care Homes is following the latest guidance from WHO and other government organisations.

As a family-orientated company we want to reassure you that we are taking adequate measures to minimise risks. These methods include:

Provide ample hand sanitiser and tissues around the office

Please cough and sneeze into tissues and immediately discard them. Use hand sanitizer after coughing, sneezing, touching your face, and regularly throughout the day.

Visitor restriction

Effective tomorrow, we have suspended all visits from friends and family to our homes. All staff, working professionals and other service providers will be subject to screening questions before they can enter our building. Non-essential maintenance works to our homes has also been stopped to reduce the number of visitors.

Community Engagement

All external community engagement has been suspended until further notice. We are confident our staff will do all they can to ensure that life in our services remains as comfortable and sociable as possible for our residents.

Take action if school or public transport is cancelled

In the case of these events, we will evaluate and take action in order to ensure our workforce can still deliver the required service.

Increase the frequency of cleanings

We’ll be increasing the frequency of our cleaning service to ensure the workplace remains as hygienic as possible.

Forensically reviewing each potential admission

The well-being of our staff and residents is of paramount importance.  Each admission will be subject to strict criteria and stringent health screening before admission. If we are unsure, the admission will be refused.


Should you have any questions or queries, please contact the relevant homes and refer back to this page for updates.


Like other periods of difficulty, this too shall pass and in the mean time we encourage you all to stay safe and minimise exposure to potential risks.


We wish you all good health.




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