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Queensway House
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Queensway House is a 60 bedded Residential and Residential Dementia care home based in Hemel Hempstead. The care that we offer is of a consistently high standard, ensuring that you retain your individuality, dignity and respect at all times. Queensway House has many great local facilities around that you can make use of whenever you feel like. There are some local shops including a pharmacy and a convenience store for day to day items just across the road from the home. There are regular buses that stop outside the main entrance to the home that go into Hemel Hempstead town centre where larger items may be purchased. There are a few local taxi firms available to take you should you not wish to use the bus. The home also has a landscaped garden, which contains areas of interest, and a sensory garden where your five senses (touch, taste, sight, sound and smell) can be explored. All the gardens are wheelchair accessible and you will be able to go out and sit in one of the several seating areas or simply just enjoy the fresh air.
Queensway has achieved Investors in People accreditation and at the most recent inspection by the Care Quality commission was awarded 3Star Excellent rating. 
Queensway House
Jupiter Drive
Hemel Hempstead
Hertfordshire HP2 5NP
Tel: 01442 266088
Fax: 01442 261818
Email: queensway@goldcarehomes.com
Manager: Christine Larner
Care Categories: Residential Care, Dementia Care, Respite Care, Intermediate Care
About the staff
Experience and qualifications of management team.
Manager:
Christine Larner is the manager at Queensway House and has completed her NVQ 2,3 and 4. She has also acheived the Registered Managers Award, Alzheimer’s YTT Trainer, Leadership and Management Programme, and various other care related certificates. She has 20 years Social Services and Private Care sector from Care Assistant to Assistant Manager and Manager. Alzheimer’s trained trainer Yesterday, Today, & Tomorrow. She has an experienced background in Dementia Awareness. Christine is currently undertaking a degree in Dementia Studies.
Deputy Manager:
Elena Musto is the deputy manager and has completed the NVQ level 2, NVQ Level 3 in Moving & Handling Trainer and has various other care related certificates. She has 11 years experience in the Care Sector. She has a Senior role at Queensway now Deputy Manager. Elena also has a Trainers certificate with Edge Training for Moving & Handling and is currently undertaking NVQ Level 4.
Administrator:
Claire Stidston is the administrator at Queensway House and has completed her NVQ level 3 in Business and Administration. She has been the Administrator at Queensway for 5 years, has extensive experience with customer care, efficient administration practices and continually developing occupational skills and knowledge in order to respond to this changing environment.
Senior Carers:
All have completed their NVQ level 2, NVQ level 3 and Asset Level 2 in Dementia.
Does the Home have...
| A Sensory garden? | Yes. The home has large landscaped gardens with interesting walkways and secluded patio arbours. There are sensory gardens which contains water features and many areas of interest, where you can explore your five senses (touch, taste, sight, sound and smell). All the gardens are wheelchair friendly and you can go out and sit in one of the several seating areas or simply just enjoy the fresh air. |
| Any pets? | Queensway House has a large freshwater fish tank with a collection of goldfish. Resident’s families and staff members bring in their pets to visit. (Please check with staff before bringing any pet into the home). |
| A Sensory room? | This is being developed. |
| A Mini Bus? | Yes. Queensway House has a 11 seated mini-bus which has a tail lift for wheelchairs and for residents with limited mobility regular outings are organised from a trip out to the countryside to days out to local attractions and the seaside. |
| A Residents Committee? | Yes. Queensway House Residents Committee meet every three months to discuss and promote the interest of all residents in the home on matters concerning daily life and the environment. This helps to improve well being, facilities and services for residents in the home. In order to do this we are committed to listening to the views of our residents and implementing any ideas that are put forward. |
Additional Information
At Queensway House you will get to know all the staff as friends. We will identify a particular person who will be able to help you with personal things you need, such as bathing, shopping, getting to a place of worship, writing letters and helping you to mix with other residents. The term we use to describe this person is a 'Key Worker'.
Accommodation:
You are encouraged to make your room as much like home as possible by bringing in small pieces of furniture and other personal belongings. Visitors are, of course, always welcome. You can make the room your own by bringing pieces of furniture and other belongings with you. You will have a key to your room. There is also a bedside locker with a lockable drawer for you to keep small valuables and money. Staff and visitors will not enter your room unless invited by you. Your room is your personal space. You may use it as you choose. Domestic staff will negotiate with you a convenient time to clean your room. However, it has to be recognised that some people have a legal right to inspect any part of a Residential Care Home. Our home also has married couples staying with us. A double room is provided. At Queensway we have the facilities for two double bedrooms.
Lounge and dining area:
The home has one dining room and various areas to relax and socialise with the other residents and receive visitors. You will be able to make use of the privacy of your own room as you choose.
Meals:
Residents have a choice from the daily menu and if a resident is not happy with the options then an alternative can be provided. We also offer meals to suite specific dietary requirements. We have very experienced cooks who can provide special diets. Every effort will be made to meet your medical and cultural needs. Our home offers a choice of menu. Likes and dislikes about food can be raised at resident’s meetings and discussed with you on admission. We try to be as flexible as possible for all meals. Arrangements can be made if you want to go out and are unable to return in time for a meal. You can choose to miss a meal or request a snack at another time.
Activities:
We pride ourselves on our range of activities to suit all tastes. There's always something going on from quizzes to hand massages and board games to shopping days in the nearby town of Hemel Hempstead. We support the UK National Dementia Strategy which ensures that key life skills are maintained, building purpose and providing nurture for Residents with Dementia. We organise group and individual activities but in our experience it is the one-to-one sessions that our Residents find most calming and rewarding.
The activities organiser arranges regular outings and activities in which you can take part. The activities room is located on the first floor. The notice board in the main lobby has all the information about daily and weekly activities and outings planned. Activities are not designed to keep busy, or for filling up the hours to avoid boredom. They are also for the healthy maintenance of the body, mind, and spirit which can occur with elderly issues as we age. The activities organiser also arranges regular group shopping trips into town for those of you who do not feel comfortable coming and going on your own.
Services:
We provide individual personal care that you need, including a Laundry service and Social Activities and are able to arrange Hairdressing Facilities, Chiropody, Dental Care, Eye Care and Library service.
Hairdressing: We have a visiting hairdresser operating in our own salon usually every Monday and Tuesday. If you wish to continue to use your own hairdresser this can also be arranged for a small charge on the remaining days each week. This would need to be booked via the manager.
Laundry: We provide a laundry service in the home. Bed linen is always changed on a weekly basis. Personal clothing can be laundered as and when you require it. All clothing will need to be labelled.
Telephone service: You may have your own telephone installed in your room at your expense if you wish. There is also a telephone available for all our residents, located downstairs opposite the Hairdresser’s room. This facility accepts coins, 10p, 20p and 50p denomination.
Visitors:
Your family and friends can come to see you anytime you like, and continue to be involved in you care if that is what you want. Guests can have a meal with you by prior arrangement. A nominal charge will be made for this service. Tea and coffee making facilities are available both in the upstairs and downstairs kitchen. A donation system is in operation, which goes towards our resident’s fund.
Other Information:
Queensway House keeps small items for sale, e.g. toiletries and stationery at the home. This facility is usually available on a Friday morning and our Activities organiser manages it.
We also encourage all our residents to voice their opinions. We hold regular resident meetings and at various times you may be asked to complete questionnaires. We are always keen to hear your ideas and suggestions as to how we can improve the service we provide. We also have a quality circle, members include residents, relatives and staff, who meet regularly to discuss quality within the home and introduce changes which can enhance the lives of everybody in the home.
Living at Queensway House can be a positive experience enabling you to make life more interesting and exciting with a positive future in front of you.
Testimonials
Bessie (moved here Jan 07):- “I lived at home before and was very lonely – I only had my neighbours. I am very happy and content now – I have made lots of new friends. I am a regular participant in activities and have been on an outing, there is always someone to lend a helping hand.”
Margret (moved in Oct 05):- “I’m happy and content – this is my home. I am well looked after. The food is very good and I have a good appetite. We are given choice.”
Minnie (moved in Feb 04):- “I am happy and settled, I’ve made lots of friends, I go on outings and take part in some activities of my choice. I like to sit and knit and love sitting in the garden.”
Facilities Offered
| No of beds registered for: | 60 |
| CQC rating: |
3 Star [Excellence] |
| No of double rooms with en-suite facilities: |
3 |
| No of double rooms without en-suite facilities: |
0 |
| No of single rooms with en-suite facilities: |
56 |
| No of single rooms without en-suite facilities: |
1 |
| No of lounge/dining rooms: | 1 |
| No of lounges: | 2 |
| No of dining rooms: |
1 |
| No of quiet rooms: |
2 |
| Other information: | The home also has a Hair Salon. |
Availability: Please contact the Manager for more information.
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Queensway House
Jupiter Drive
Hemel Hempstead
Hertfordshire HP2 5NP
Tel: 01442 266088
Fax: 01442 261818
Email: queensway@goldcarehomes.com
Manager: Christine Larner
