Kent House

Augustine Road, Harrow, London

  • 02084214550
  • 02084215568
  • Manager's Name: Wendy Man


  • Residential Care

  • Dementia Care

  • Respite Care

Home Features

  • Single Rooms

  • En-suite Facilities

  • Designated Smoking Area

  • Visiting Hairdresser

  • Lounge

  • Outdoor Area

  • Wheelchair Accessible

  • Nurse Call System

  • Landscaped Garden

  • Cafe Style Lounge

  • Quiet Lounge

  • Patio Area

Welcome to Kent House, London

Kent House is a 40 bedded residential care home that is located in a quiet residential cul-de-sac in Harrow Weald just off Long Elmes. The home has been designed to allow free movement with maximum ease through the building and out into the garden without negotiating any steps. The garden is fully landscaped with a pathway and furnished seating areas. There is a car park for relatives visiting the residents. In addition, there are many bus routes and trains approximately 120 yards away.  The local shops include post office, newsagent, fish & chip shop, an Indian restaurant and a small supermarket all situated in one parade.

We pride in our relationships that we have with our residents especially as we look at ourselves as a family. A number of residents enjoy going out for a meal or on weekend visits, or longer holidays with families and/or friends, and having their families and friends to visit.

We primarily cater for older people, both male and female, usually over the age of 65. We provide special care of the highest standards to all our residents including those suffering from dementia. Our commitment to provide improved care means that we will personalise the care to suit each one of our resident thus and maintaining the quality of our care. Our facilities range from a laundry service, hairdressing facilities, chiropody, dental care and eye care as well as other social activities. For further details, please refer to our facilities and services pages.


We have the expertise to be able to offer a wide range of care services. We will be pleased to discuss with you the kind of care that is appropriate for you or your loved one.

Your care can be self-funded, or where possible funded or co-funded through your local authority. We will be happy to discuss our fees and costs of additional, personalised care services with you.


If your GP is too far away we can register you with our local GP surgery. We do tend to register all permanent residents with our local GPs as they have a good working relationship with us and come and visit regularly.


We have a chiropodist who visits the home every 4-6 weeks. If you would like your feet to be attended to by a qualified practitioner please let your keyworker know and he/she will arrange this for you.

Hearing Tests:

Hearing tests can be arranged with a private audiologist or for NHS treatment via your GP.


We also have staff who are specially trained in giving medication and are happy to manage your medication for you. If you normally manage your own medication and want to continue to do so you will be given a lockable area in your room to safely store your medication.

Hospital Appointments:

When needed to go to a pre-booked hospital appointment we will provide a staff escort, subject to staff availability for which a charge will be made. Your relatives will be informed of any hospital appointment and they would have the option whether a family/friend could attend with you to the appointment or if an staff escort needs to be arranged. If you are admitted to hospital as an emergency we are only able to supply a staff escort. We will, however, contact as soon as possible your next of kin in order that they can meet you at the hospital if they wish.


We are happy to do your laundry for you, however, to ensure your clothes are returned to you it is best to label all of your clothes with embroidered name tapes which have been sewn into the garment.


We can arrange for a private line to be installed in your room which is for your sole, private use for which you will be billed direct. Please let us know if you require this service. We have a mobile phone unit which can be brought to your room when you need to make or receive calls in private.

Religious Services:

Churches of all denominations are located fairly close to the home. If you would like to attend church, we would make every effort to make this possible.

Residents are welcome to receive the minister of their own church, at any time, in the home.

We will make every effort to comply with your religious requirements so please make them known to us.


The local library supplies the home with a wide selection of large print books which are changed regularly. You may also enjoy the use of the talking book service.


At Kent House we have hairdressers that visit. Prices are available in the home. Please let your keyworker know if you would like them to make you an appointment. The administrator will collect the money each week to pay the hairdresser. Your personal hairdresser is also able to come in and use our hairdressers room.

Newspapers and Magazines:

If you would like to have a daily paper delivered or your favourite magazine, please see the administrator to ask for details.


There are no set times for visits to the Home, but we do operate a protected meal time during lunch and tea time this is so staff can assist/sit with residents and encourage meal times to be a social event. People are encouraged to visit as often as they wish and to continue to be involved in the care of their relative/friend. Refreshments are available on request. Visitors may share a meal with their relative for a nominal charge. It is requested that these are booked a day in advance.

Pay Phone Telephone:

There is a coin box telephone in the main corridor on the ground floor where you can make or receive personal calls. Alternatively, you may wish to have a private telephone installed in your room.

We aim to create a homely, safe, caring environment where Service Users can lead a fulfilling and meaningful life.


For the residents living at Kent House, there are up to approximately 53 members of staff in the home working various shifts, from carers to kitchen staff to domestic to senior staff. There are usually several visitors and occasional volunteers in the home and with such a large number of people involved, daily life does vary considerably. There is always someone available if residents or relatives have any wishes or concerns. We like to communicate regularly with the relatives and residents for ideas and updates on any news around the home. We do this by holding regular meetings – resident meetings are normally held once a month and relatives meetings are normally held quarterly. This is not a restriction; we hold an open door policy where anyone can communicate with any member of staff at any time. As stated before we do try and encourage residents to maintain their usual lifestyle, including their links with the community. Our activities co-ordinators and key workers will get to know each individual resident and find out about the activities they enjoy. Our daily life within the home varies on a day to day basis depending on each individuals needs and what activities we have on during the day.


Kent House has 36 bed/sitting rooms, 32 of which are single occupancy rooms and four of which are twin occupancy rooms. All bedrooms are equipped with en-suite toilets, washing facilities and most are fully carpeted throughout with the exemption of a couple of rooms who have lino laid down. The rooms are spacious enough to allow room for residents to bring in their own furnishings and effects. There are also TV and telephone points in every room. There is furniture in each of the rooms that is allocated for that specific room. A resident may wish to keep and use this furniture or as stated above they are more than welcome to bring in their own furniture. We do recommend that relatives bring specific items of the residents in to decorate their rooms such as photos and pictures, lamps, ornaments, etc. This can help majorly if a resident is feeling low or if they are new to the care home as they will tend to recognise their items from home and relax.

There are five specially designed bathrooms with assisted bath facilities. There are also four toilets for disabled use on the ground floor.

Lounge and dining area:

We have a main lounge that is situated at the front of the home. This tends to be where most of the resident resides, we have the TV in this lounge where we can put films on or enjoy the day to day programmes. This lounge is where all of our main event/activities take place such as Bingo, animal sessions, music events or parties. We have a conservatory that is situated at the front of the home. This is where some residents like to enjoy some music or conversations with each other. Smaller day to day activities can take place in here such as quizzes or puzzles. We have a piano in the conservatory that relatives come in to play for the residents as well as outside entertainers. We have a smaller lounge that is situated at the back of the home, this tends to be where relatives like to sit with their residents when they are visiting. Residents like to come into this bright lounge to relax and have some peace and quiet. We do a TV in this lounge as well where again we can put films on or enjoy the day to day programmes. We do also use this lounge for smaller day to day activities and also film club where we can make the room dark like a cinema. We have a large bright dining room that serves all the homes meals. We have tables spread out all over the dining room that sit four to one table. All electrical equipment must be checked by the home’s maintenance man before use.


At Kent House, Residents have a choice from the daily menu and if a resident is not happy with the options then an alternative can be provided. We also offer meals to suite specific dietary requirements. Meals are served in the dining room but if you prefer you may choose to eat in the privacy of your own room, lounge or library. Snacks are available throughout the day and night. The chef is aware of all dietary needs that each resident has and any allergies that they may have. The kitchen gets regular updates on each resident regarding their weight whether it is a gain or a loss.


You will be offered the opportunity to participate in social and recreational activities. Popular activities include music and movement, artwork including collages, baking and reminiscence. .

If you have dementia our staff are trained to provide activities which you will enjoy too - this may be reminiscence (such as looking at your old photos and talking about your past), or helping you to continue to be independent if you wish and continue to do some of the domestic tasks for yourself, for example making your bed or dusting your room. If you are restricted to bed staff will spend time reading to you, chatting, doing manicures and other one to one activities as enjoyed by you. Outside entertainers, usually musical, are booked to visit monthly.

The home has secluded landscaped gardens for you to make use of. You might also enjoy helping in the garden with planting and maintaining the hanging baskets and other flower beds or simply enjoy time outside under a parasol.

Social events such as Christmas party, Easter bonnet competition or summer fete will be held on a regular basis and advertised beforehand. Your relatives and friends are welcome to join in.

The Home offers assistance to anybody wishing to practice his or her chosen faith. This may mean an accompanied visit to a place of worship or organising someone to make a visit to the Home. If you would like to continue attending your local church then it may be possible for one of your congregation to collect you.

Sample Activities


  • Morning – Newspaper Reads & Discussions

  • Afternoon – Anagrams


  • Morning – Countdown followed by Conundrums

  • Afternoon – Touring Cinema – Showing ‘High Society’


  • Morning – Music & Movement followed by a Quick Quiz

  • Afternoon – Shaftsbury School Visiting for games and discussions


  • Morning – Puzzle Time followed by a game of Higher or Lower

  • Afternoon – Bingo


  • Morning – Darts Competition

  • Afternoon – Who Am I?

In addition to these planned activities;

  • Hand/foot massage

  • Model making

  • Going to the market/local shops

  • Singer visits

  • Parties

  • Planned shows

  • Games Mornings

  • Hairdressing

  • Dancing

  • One to ones

  • Looking through photo albums

  • Newspapers & magazines

  • Special Events for national days

  • Netball

  • Household tasks (if you choose)

Sample Food Menu

All meals are prepared on site using fresh produce wherever possible. Additives, colourings, artificial flavourings are avoided. The focus is on providing meals with a high nutritional content which residents enjoy.


  • Items available: Cooked breakfast including bacon, sausages, eggs (Scrambled, Poached, Boiled or Fried), Prunes, grapefruit segments, Selection of fruit juices.

  • Cereals: Porridge, Ready Brek, Shreddies, Special K, Branflakes, Weetabix, Cornflakes, Rice Krispies. .

  • Toast (white or wholemeal) with butter or margarine and marmite, marmalade or jam. Tea or coffee with milk.

Mid-morning/Mid Afternoon

  • Tea or coffee,

  • Fortified drinks and biscuit or homemade biscuit (morning) and scone or cake (afternoon)


  • Fruit juice.

  • Fish and potato pie or Sausages and onion gravy.

  • Mashed potatoes. .

  • Seasonal vegetables.

  • Gainsborough tart and custard.

Evening Meal

  • An assortment of sandwiches or Scrambled eggs on toast.

  • Fruit fool or Yoghurt or Piece of fruit.


  • Milk drink (Ovaltine, chocolate, Horlicks), cup a soup, semi-sweet biscuit or cheese and biscuits.

Tables are laid with colourful table cloths; napkins, cutlery, cups and table decorations to enhance dining experiences for residents.


(C) 2017
GCH (Acton) LTD (Co. Regn.  9953319)
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